Growth Operations Associate

ABOUT ORCHESTRA

Orchestra is a full-service marketing-communications firm that offers clients across sectors unparalleled strategy, storytelling, and data science expertise. Its growing team of 700+ storytellers and strategists is shaping what's next in communications, with experience that spans consumer, technology, climate and sustainability, education, healthcare, philanthropy, real estate, travel, hospitality and arts and culture, to name a few. Since 2022, Orchestra grown to include  acquired 11 firms, including: BerlinRosen, Brightmode, Civitas, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward, Small Girls PR and Versus Media Group. 

People of color, people with disabilities and women are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.

ABOUT THE GROWTH TEAM

The 15 person Growth team is responsible for shaping Orchestra’s new business and growth strategy, focusing on integrating capabilities across firms, driving new business outreach and providing expert counsel on how to shape business growth for new and current clients across Orchestra and Orchestra companies.

ABOUT THIS ROLE

Orchestra is seeking a highly organized and proactive Growth Operations Associate to join our Growth team. In this role, you’ll be at the center of Orchestra’s business development efforts — managing inbound inquiries, coordinating prospect communications, and ensuring our CRM and project workflows are running seamlessly.

You’ll serve as the connective force that keeps our growth engine organized, responsive and data-informed. From managing our shared inbox and building leads in HubSpot, to optimizing Asana and tracking business development proposals across the Orchestra network, you’ll bring structure and momentum to every stage of our pipeline.

This role is ideal for someone who loves process and precision, thrives on keeping teams aligned and takes pride in ensuring that no opportunity or communication falls through the cracks.

Role location: This role is based in our New York, N.Y. office on a hybrid basis. Orchestra staff are in office 3 days per week. 

ACCOUNTABILITIES & QUALIFICATIONS

As the Growth Operations Associate on the Growth team, you will...

Manage New Business Leads and Shared Inboxes

• Serve as the first point of contact for inbound new business and partnership inquiries, managing Orchestra’s shared Growth inbox
• Qualify, log and track leads in HubSpot, ensuring data accuracy, thoughtful follow-ups and timely scheduling of intake calls and introductions

Project Manage the Growth Team and Business Development Opportunities

• Lead day-to-day project management for the Growth team using Asana to manage timelines, deliverables and accountability
• Track all proposals, RFPs and pitch activities to maintain pipeline visibility, prioritize opportunities and ensure deadlines are met
• Build and maintain repeatable systems and templates to streamline proposal coordination and collaboration

Maintain HubSpot & Business Development Reporting

• Maintain and optimize HubSpot processes, reports and workflows to support accurate forecasting and pipeline health
• Partner with the CRM Manager to generate dashboards that capture inbound activity, conversion rates and business development trends
• Ensure reporting accuracy and consistency across Growth, Finance, Client and Marketing teams

Cross-Functional Coordination & Business Development Operations

• Organize team check-ins, track to-dos, and ensure follow-up actions are documented and completed
• Build and maintain systems for team time-tracking, expenses, case study management, and other standard operating procedures as needed
• Support ad hoc strategic projects as assigned by Growth leadership

Essential skills

• 2-3+ years of professional experience, preferably at a marketing or advertising agency
• Polished writing and editing skills with a clear, concise email tone; able to represent Orchestra confidently in prospect-facing communication
• Thrives in cross-functional environments; able to bring clarity, communication and accountability to complex, multi-stakeholder projects
• Comfortable building structure from ambiguity—designing, refining and maintaining workflows in HubSpot and Asana to improve team efficiency
• Expert at managing multiple projects, timelines, and details; ensures nothing falls through the cracks and deadlines are consistently met
• Ability to interpret reports and dashboards to track progress, identify trends and surface actionable insights without needing advanced analytics tools
• Exercises sound professional judgment and maintains confidentiality when handling client, prospect, and internal information
• Diligent in maintaining clean data, tracking communications and ensuring accurate documentation across systems and proposals
• Takes initiative to spot inefficiencies, flag upcoming needs and keep projects moving forward with minimal oversight

Preferred skills

• Experience using HubSpot and Asana for project management and workflow coordination
• Familiarity with public relations, government affairs or enterprise technology industries is beneficial for success in the role

WORKING AT ORCHESTRA

Salary: (commensurate with experience and skills): $65,000

Benefits: 

• Medical, dental, and vision insurance for employees and dependents
• Pre-tax Health Savings Account Savings Plan (HSA-SP) or Flexible Spending Account (FSA)
• 401K with a 4% employer match and no vesting period
• Generous paid time off
• Pre-tax commuter benefits
• Mobile phone reimbursement for data and minutes
• Employer-funded life insurance
• Discounted annual bikeshare membership
• Corporate discounts through Tickets at Work

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