Job Description:- Growth Consultant
As a Growth Consultant, you will act as a strategic partner to our clients, ensuring they achieve maximum value from our solutions. You will be responsible for driving customer success through understanding their goals, providing tailored strategies, and identifying growth opportunities. Your role will focus on building long-term relationships and helping clients expand their usage and ROI through expert consulting and support.
Key Responsibilities and Accountabilities:
Client Engagement & Relationship Building:
Develop and maintain strong relationships with key stakeholders to foster long-term partnerships. Understand client objectives and align them with our product solutions to drive their success. Travel to Client locations would be a key element towards building this.
Growth Strategy & Consulting:
Work closely with clients to analyze their current usage and recommend strategies to expand value and drive adoption across their organization. Help clients discover new use cases to maximize their ROI.
Customer Success Management:
Serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions. Regularly review account performance metrics and KPIs to ensure the client’s goals are met.
Upselling & Cross-Selling Opportunities:
Identify and execute upselling and cross-selling opportunities by presenting relevant features and offerings that align with customer goals. Collaborate with sales teams to support contract renewals and expansion opportunities.
Data-Driven Insights:
Leverage data to provide actionable insights to customers. Monitor and report on key metrics such as product adoption, engagement levels, and churn risk. Suggest improvements or changes based on the analysis.
Customer Training & Enablement:
Provide clients with training and resources to ensure they understand and can fully utilize the product. Develop customized learning paths and onboarding plans to accelerate time-to-value.
Issue Resolution & Support:
Work closely with support teams to ensure timely resolution of any technical or business issues that arise. Maintain ownership of escalated issues until they are resolved to the client’s satisfaction.
Customer Feedback Loop:
Act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.
Role Requirements:
Good first principle thinker
Bachelor’s degree in Business, Marketing, Sales, or a related field. Master’s degree is a plus.
3+ years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS or tech-driven company.
Proven experience in building and maintaining strong client relationships in logistics/supply chain industry is a must
Experience in managing multiple client accounts and working in a collaborative environment.
Familiarity with CRM tools and customer success platforms.
Ability to work independently and manage time effectively.
Shipsy empowers global businesses to simplify their end-to-end logistics and supply chain operations sustainably, facilitating seamless movement of goods and packages across and within countries. We envision a future where the movement of every parcel and every container around the world is managed and optimized using Shipsy’s platform. We are growing fast on three critical fronts—revenue, customer base and talent pool. Shipsy is enabling 190+ businesses across the globe to better manage their freight and deliveries, tracking products from end to end, allowing them to make better business decisions and providing their customers with better service. More than two million shipments are managed everyday on the Shipsy platform.We are clocking an annual growth rate of 3x, and last year we increased our team by 75%. Shipsy strengthened its foothold in the Middle East by establishing regional headquarters in Dubai, contributing to the growth in employees to 300+ people. Over the next year we see ourselves establishing our presence in the south east Asian and European markets as well and giving Shipsians an opportunity to move abroad.We are backed by Sequoia Capital and Infoedge. Our current team has people from top institutes and experience of having worked at global companies like Samsung Korea, MIT Media Labs, CMU Robotics, Deutsche Bank, Morgan Stanley, Samsung Research, GE Research, Qualcomm Research, Microsoft, SAP, among others, and have been entrepreneurs and business leaders too. Not all Shipsians are experts in logistics, but their passion for learning and making a difference for our customers is unparalleled. We operate in an environment that's constantly evolving. Hence, embracing change (and questioning it) comes naturally to us.We aim to make Shipsy’s work culture fun. We all work hard, but enjoy what we do. We are fostering a supportive, empathetic environment that supports you, so you can deliver the results you aspire to and grow as a professional. To learn about our leadership team and gain greater insights into our growth story and solutions, visit https://shipsy.io/about-us/.
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