Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
Costa Navarino is looking for a Groups & Events Coordinator. The selected candidate will demonstrate a strong awareness of the importance of guest satisfaction by effectively collecting and sharing information related to group business across all hotel departments. They will collaborate closely with the Group and Events Executive, handling daily tasks as part of a cohesive team and ensuring timely communication of essential details. The goal is to maximize performance in the role while upholding respect for both internal and external guests by adhering to hotel policies and standards.
Responsibilites
- Ensure that all the hotel systems are updated accurately and on time with the information provided by the group organizer (enquiries, rooming lists, flight details, arrival details)
- Conducting the internal communication Banquet Event Order & Group resume for a group in a timely manner, including all the important information
- Welcome and acknowledge group organizer according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
- Support and supervise daily tasks in cooperation with the executive and assist manager in specific tasks (welcome letters, vouchers groups, menu details etc.).
- Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, action stations, etc. and communicate with all relevant departments.
- Handle any comments or complaints that might arise from group organizers
- Demonstrate knowledge and update in a timely manner all hotel systems (GXP, Opera, etc.). Produce required reports when needed.
- Handle daily email communication with internal and external guests related to the groups, providing accurate information about services, facilities etc.
- Communicate challenging situations accurately to responsible departments.
- Handle guest complaints in a professional manner and come up with solutions
- Handle the billing process by preparing invoices, having bill reviews with the guest, and finalizing the invoices by ensuring billing accuracy.
- Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
- Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news
Requirements
- Two years of experience as an Agent in the travel, tourism, or hotel service sector is prefered
- Bachelor’s Degree (BA/BSc) in Business or Hospitality Management
- Excellent command of the English language, both spoken and written; proficiency in at least one additional language is preferred
- Strong organizational and administrative skills, with experience in office management
- Ability to multitask effectively and handle daily responsibilities
- Keen attention to detail and strong time management skills
- Proficient in computer skills, including word processing, spreadsheets, and email, with familiarity in hotel systems such as Opera PMS preferred
- Confident and quick learner with strong problem-solving abilities
- Professional communication skills, both in-person and via email, with a focus on etiquette
- Ability to distribute information clearly, concisely, and in a well-organized manner
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
