Groups and Events Billing Coordinator

Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your moment!

Primary Responsibilities Include:

• Setting reminders to follow up on all payment deadlines with clients.
• All payments received and posted on relevant accounts
• Checking with Coordinators on the status of their accounts
• Checking with the Finance team weekly for any unknown deposits
• Ensure charges are raised correctly by the relevant teams (Banqueting and Front Office)
• Meeting with clients on site on a daily basis to check whether charges have been billed correctly on the account
• Conduct a reconciliation between what the client requested and what they received. Where discrepancies exist, these should be resolved immediately or escalated as required
• At the end of each event or group departing the property the account must be accurate and signed off by the client
• Handover the recon to the Finance team for further resolution (update paymasters/refunds processing etc.)
• Keep records of all amendments from a company perspective to assist in resolving any future queries
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required
• Follow up daily on PM's and accounts outstanding.

Requirements

What You Bring:

• Previous experience within a luxury hotel environment - preferred.
• 2-3 years relevant finance experience.
• Experience in working with targets and deadlines.
• Strong verbal and written communication skills.
• Excellent computer literacy.
• High level of accuracy and attention to detail

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs  

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.