Job Title: Group Supplier Warranty Claim Manager
Location: Farnborough
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.
We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.
What You’ll Do
You’ll lead the investigation, validation, and resolution of supplier warranty claims for components used in ADL vehicles. You’ll manage the full warranty claim lifecycle, coordinate root cause analysis, and ensure timely corrective actions. You’ll collaborate with supplier quality teams, integrate warranty data into supplier scorecards, and support audits to reduce failures. You’ll also quantify financial impacts, negotiate cost recovery, and provide insights to improve product robustness and supplier performance.
What We’re Looking For
We’re looking for an experienced professional with 5+ years in supplier quality, warranty management, or automotive manufacturing roles. You’ll have strong knowledge of automotive quality tools and standards (8D, FMEA, PPAP, IATF 16949), experience with ERP systems (Syspro preferred), and excellent communication and analytical skills. Familiarity with telematics and data-driven warranty analysis is desirable.
Bonus if you have:
What We Offer
Because we know that to deliver on our vision, people have to feel supported and inspired:
Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.
Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.
Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values – What Guides Us
These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.
Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
Quality: We strive for excellence in our products, services, and all that we do.
Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
How to Apply
If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.
Please complete our online application form and attach your CV!
We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.
More than half of the buses that you see on the roads in the UK and Hong Kong are made by Alexander Dennis. Globally, there’s over 25,000 people every minute, of every day using our products. That’s a lot of responsibility we have for keeping the world moving.At Alexander Dennis we design, engineer, build and support the widest range of market leading buses and coaches using low, ultra-low and zero emission technologies. We have extensive experience in vehicle supply and support across Europe, Asia Pacific and North America, with a near 50:50 revenue split between UK and international markets.We are excited about the opportunities arising from the global push for lower pollution and better air quality. The UK Government as well as many others around the world have committed to aggressive but achievable decarbonisation agendas and at Alexander Dennis, we are ready to deliver the green buses needed to transition to cleaner transport.
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