Group Product Operations Manager, Strategy & Central Ops

About the Role

The fundamental goal of Product Operations is to ensure we build the right products and deliver them effectively to move the business forward. Product Operations works closely with Product, Engineering, Design, Product Marketing, and Support to surface needs, prioritize work, improve execution, and continuously raise the bar on how we operate.

We’re looking for a Group Product Operations Manager, Strategy & Central Ops to define and evolve the foundations of how Motive’s product organization plans, builds, launches, and communicates products at scale. This role sits at the center of the product org and is responsible for designing the systems, processes, and operating cadence that enable Product Managers and embedded Product Ops teams to do their best work.

This is a senior leadership role for someone who thrives at the intersection of strategy, execution, and system design - and wants to leave a lasting mark on how a high-growth product organization operates.

What You’ll Do

• Design and continuously improve the core processes, operating rhythms, and standards that power Motive’s product organization.
• Define and evolve how we plan, build, launch, and review products at scale, treating the product development lifecycle as a system that must be clear, efficient, and adaptable as the company grows.
• Develop and maintain a deep, hands-on understanding of Motive’s product suite and the day-to-day workflows of our PMs to ensure all operational systems and processes effectively support how they build and ship.
• Build and maintain the tooling, trackers, and workflows that enable consistent product execution across the entire product organization.
• Translate leadership strategy into clear execution models, including planning cycles, MBRs, and company-wide product updates.
• Establish and uphold quality standards for product artifacts, documentation, and team rituals, ensuring clarity, consistency, and credibility across teams.
• Define and operationalize how Product Ops partners with key stakeholders such as Product Marketing and Support, reducing duplication of work and improving how information flows across the organization.
• Own the foundations of internal product communication, ensuring Sales, Support, and other teams understand what’s launching, when, and why - supported by scalable tools and clear standards.
• Lead change management for new processes and systems, ensuring teams understand the intent, adopt changes smoothly, and see measurable improvements.
• Strategically manage and evolve the Product Operations tool stack to support efficient workflows, visibility, and decision-making.
• Lead and develop a team of Product Operations managers, raising the bar on execution quality and shifting the function from reactive support to proactive system design.

What We’re Looking For

• 8+ years of experience in Product Operations, Product Management, Program Management, Strategy & Ops, Consulting or a related role within a technical organization.
• 2+ years of people management experience, including hiring, coaching, performance management, and setting execution standards for a team.
• Experience owning and evolving product development processes, operating cadence, or planning frameworks at scale.
• Proven ability to design systems and workflows that are adopted across large, cross-functional product organizations.
• Strong strategic thinking paired with hands-on execution - you can define the “what” and drive the “how.”
• Experience working closely with Product, Engineering, Design, Product Marketing, and Support leaders.
• Demonstrated ability to lead change, drive alignment, and influence without authority.
• Excellent written and verbal communication skills, with the ability to create clear, executive-ready narratives.
• Experience managing and mentoring high-performing teams.
• Comfort working with data, tools, and dashboards to drive visibility, accountability, and continuous improvement.