Group Leader IT Service Delivery

Role Summary
The Group Leader IT Onsite Support leads the Group-wide strategy and delivery of onsite IT support, ensuring high-quality, customer-focused face-to-face services in close collaboration with the Service Desk. The role supports operational stability at sites and enables business productivity through reliable onsite support.

• Define and implement the Group-wide onsite IT support strategy aligned with IT and Service Desk operations.
• Own end-to-end delivery of onsite support services, ensuring SLAs, KPIs, and continuous improvement.
• Act as the primary IT contact for sites, ensuring a high-quality end-user experience.
• Lead and develop a distributed onsite support team, including workforce and skills development.
• Manage vendors, budgets, security, and key stakeholders, supporting major site and transformation initiatives.

• 8–12+ years of experience in IT support / end-user services, with strong onsite support exposure in a multi-site or international environment.
• Proven leadership experience managing distributed or regional onsite support teams.
• Strong understanding of Service Desk and onsite support integration, including ticketing tools, SLAs, and service reporting.
• Solid knowledge of workplace technologies and IT Service Management practices (e.g. ITIL), with vendor and budget management experience.
• Customer-oriented, hands-on leader with excellent communication skills, able to balance standardization with local site needs.

Employee perks, benefits

• Employment contract for an indefinite period
• + 13th Salary
• Annual Bonus
• Flexible working time (core time 9-3:00)
• Extra days of leave
• Sick Days
• Recreation allowance
• Referral Program
• Travel allowance
• The third pillar of the pension scheme
• Support for professional and career growth, education and training

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.