Group Leader IT Global Onsite Support
TLDR
Lead strategy and delivery of onsite IT support, enhancing service quality and user experience across multiple sites while managing a distributed team.
Role Summary
As Group Leader IT Global Onsite Support, you are responsible for the strategy and delivery of onsite IT support across the Group, leading a distributed team and acting as a trusted partner for sites and local leadership.
What you will do
- Define and implement the group-wide onsite IT support strategy and operating model, fully aligned with overall IT strategy and business needs
- Own end-to-end delivery of onsite support services (deskside support, IMAC, site services), ensuring consistent, high-quality service across all locations
- Ensure seamless integration between Service Desk, Onsite Support, and other IT delivery teams, including ownership of incidents, problems, and major incidents
- Act as the primary IT point of contact for key sites and local management, driving service quality, user experience, and continuous improvement through KPIs
- Lead, develop, and scale a distributed onsite support team (15–20 staff), including budget ownership, vendor management, and compliance with security and audit requirements
- 8–12+ years of experience in IT support / end-user services, with solid hands-on exposure to onsite IT support
- Proven leadership experience managing distributed or regional support teams in an international environment
- Strong knowledge of Service Desk and onsite support integration, with good understanding of ITSM frameworks (e.g. ITIL)
- High customer orientation with excellent stakeholder management and clear communication skills
- Pragmatic, hands-on leader with strong ownership mentality; fluent in English and German
Employee perks, benefits
- Employment contract for an indefinite period
- + 13th Salary
- Annual Bonus
- Flexible working time (core time 9-3:00)
- Extra days of leave
- Sick Days
- Recreation allowance
- Referral Program
- Travel allowance
- The third pillar of the pension scheme
- Support for professional and career growth, education and training
For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.
Benefits
Education Stipend
Support for professional and career growth, education and training
Flexible Work Hours
Flexible working time (core time 9-3:00)
Other Benefit
The third pillar of the pension scheme
Paid Time Off
Extra days of leave, Sick Days
Kanadevia Inova specializes in transforming waste into valuable energy solutions, positioning itself as a leader in the waste-to-X technology sector. We serve communities and industries seeking sustainable waste management and energy production alternatives, leveraging innovative approaches to create a cleaner future.
- Founded
- Founded 1933
- Employees
- 500+ employees
- Industry
- Professional Services