The Role

Our dedicated in-house MICE (meetings, incentives, conferences, and events team) team works closely with our customers so their group travel and event needs go off without a hitch by ensuring necessary airfare and hotels are booked to meet each customer’s unique needs. They also negotiate and secure the best rates to save customers time and money.

We’re hiring a US-based Group & Events Sales Manager to serve as primary support for our global customer base, with a focus on our North American customers. You’ll be responsible for working with customers on small to medium size group and MICE requests, while also partnering with Sales and Account Management to highlight the value of the MICE team to customers and sell the add-on service.

We are looking for people with an interest in travel but more importantly committed to providing a 7 star customer experience to our amazing customers. We want to grow our current MICE team with brilliant people who are passionate about working in a collaborative environment and who want to make a difference.

What will you be doing?

• Putting together RPF’s for a global portfolio of customers and managing the process from proposal to negotiation terms including site inspections (as relevant and appropriate)
• Working closely with the wider sales organization at TravelPerk to increase client awareness of our new MICE offering by joining discovery calls and aiming to increase the volume of opportunities generated, especially with the AM teams.
• Coordinating operational process with the cross-collaboration of the wider TravelPerk teams as appropriate and based on customer’s requirements, overseeing set-up of arrangements.
• Dealing with phone calls and email requests/queries from existing and potential new customers in a timely manner
• Providing all TravelPerk customers with suitable options and recommendations of the best way to meet their event or group accommodation requirements
• Proactively maintaining relationships with TravelPerk customers at all times and uncovering future opportunities
• Problem-solving and anticipating customers needs in order to provide the appropriate customer service throughout the entire process
• Processing responses to clients in a timely manner and within the agreed MICE service level agreements
• Acting in accordance with all Company Quality Standard and Procedures
• Actively getting involved in the process operated by the company and making suggestions on possible improvements
• Being part of the global MICE team and actively help and assist colleagues as needed
• Maximizing on every opportunity generating additional revenue streams for North America and across all other regions to support achieving overall revenue targets and drive profitability

What will you need to succeed?

• Previous sales experience working in a venue sourcing / meetings & events team
• Great communication, strong organization skills and comfort working to tight deadlines and under pressure
• Problem solving attitude with ability to deliver quality work when working under pressure or tight deadlines
• A friendly and professional telephone manner
• Confident in negotiating rates with suppliers over the phone and via email
• Great time management, able to prioritize and multitask
• A positive, flexible attitude and a great team player

Bonus points for:

• Experience working with MICE venue searching tools such as Cvent
• Good knowledge of event venues/hotels and destinations worldwide
• GDS Amadeus certified; Proficient level including experience with manual ticket reissuing

What do we offer?

• 💰 Competitive compensation, including equity in TravelPerk
• 🌴 Generous vacation days so you can rest and recharge
• 💊 Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
• 💼 Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
• 💪 Subscription to Wellhub, the gym benefit
• 👶 Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
• 🏢 Global presence and hybrid working style
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs
• 📚 Learning and professional development opportunities
• 💙 iFeel - a mental health support tool with access to therapists year round
• 📈 Exponential growth opportunities
• 🫶 16 paid hours per year to volunteer for a cause of your choice
• 🌎 "Work from anywhere" allowance of 20 working days per year

Compensation:

Compensation for this role is a combination of salary, commissions, and stock options. The base salary is $55,000-65,000 and the on target variable earnings are $10,000-15,000. The commission structure will be tied to the achievement of revenue & retention targets.