Part of Group Operations, the Group Business Process Manager – FI& Invoicing is responsible for leading the transformation and optimization of Coface’s core finance processes, including invoicing, AP, AR, period end closings etc.
This role ensures process standardization, drives operational excellence, and fosters cross-functional collaboration to deliver measurable improvements in productivity, customer satisfaction and data accuracy.
Key responsibilities:
Process Ownership & Optimization:
- Lead global initiatives to improve the processes in scope across business units.
- Define and implement standardized workflows and best practices.
- Collaborate with regional and local teams to execute improvement plans.
Performance & Productivity:
- Define, monitor, and report on process KPIs and productivity metrics.
- Identify bottlenecks and inefficiencies using data-driven analysis.
- Drive continuous improvement through Lean and Six Sigma methodologies.
Stakeholder Engagement
- Facilitate workshops and working groups to align stakeholders on process goals.
- Act as a change agent to promote adoption of new tools and practices.
- Partner with SSCs, PMOs, and Change Managers to ensure successful rollouts.
Digital Transformation
- Support automation and digitization efforts (e.g., RPA, PowerPlatform, workflows, AI).
- Ensure integration of process improvements with enterprise systems (e.g., SAP, CRM)
Core competencies:
- Business Process Management
- Operational Excellence & Lean Six Sigma
- KPI Definition & Performance Monitoring
- Change Management & Stakeholder Alignment
- Process Standardization & Governance
- Digital Tools & Automation Platforms
- Strategic Thinking & Execution
- Finance & Underwriting processes
Soft Skills
- Strong analytical and problem-solving mindset
- Excellent communication and facilitation skills
- Collaborative and inclusive leadership style
- High adaptability and resilience in dynamic environments
- Customer-centric orientation
- Ability to influence across functions and cultures
- Proactive and results-driven attitude
Qualifications
- Master’s degree in Business, Economics, Engineering, or IT
- 7+ years of experience in process optimization and transformation
- Proven track record in managing cross-functional projects
- Fluency in English; other languages are a plus, French especially
- Experience in financial services or credit insurance is advantageous
- Lean / Six Sigma certified is a big plus
WE OFFER YOU:
- Competitive remuneration
- Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
- Possibility to gain expertise in business information services, trade credit insurance, and finance
- Flexibility to work in a hybrid mode, blending remote and on-site work
