Group Account Director (Pharma)

Job Overview:

The Group Account Director is the senior owner of client service for large or complex life sciences and biopharma accounts, focusing on advanced digital initiatives at the business unit or corporate level. This position is responsible for building, maintaining, and overseeing client relationships, growing revenue within large established accounts, ensuring exceptional customer service to all clients within the assigned account, and leading and mentoring direct reports. As a leader and primary client advocate, they can “roll up their sleeves” to ensure exceptional customer service and that the business needs are met for all clients within their assigned accounts.

The Group Account Director uses their deep experience and expertise to serve as a strategic advisor to clients, with a vision for the account's long-term growth and evolution. This person can own a room, and drive work forward, get clients and teams unstuck. With the Client Services department, this person uses their experience to lead, teach, and inspire direct reports.

Key Responsibilities, including but not limited to:

Client Relationships

• Owns the client relationship across a large 7M+ account or multiple accounts.
• Builds and maintains effective senior-level client relationships by establishing trust and credibility.
• Establishes regular communication with senior-level clients to ensure their satisfaction and facilitate our long-term profitability and growth.
• Establishes themselves as a trusted strategic partner to the client.

Account Growth

• Leads and drives continuous upselling efforts, leveraging experience to foster organic growth within accounts.
• Seeks opportunities for organic growth in current accounts and into new accounts connected with client(s).
• Able to support and contribute strategic insight for new business pitches based on an in-depth understanding of the agency landscape and industry trends.

Account Finance

• Oversees the financial health of the account(s) by owning the revenue and forecast accuracy.
• Ensures sound account financial management through setting accurate forecasts, driving SOW completion to meet targets, and tracking revenue attainment.
• Reports to leadership and finance on financial metrics for their accounts.

• Project Oversight
• Lead detailed quarterly updates on projects to both internal teams and the executive team, highlighting strengths, challenges, and opportunities for growth.
• Sets the tone for the team and is an escalation point across the organization when it comes to client work.
• Partners with agency leadership to ensure on-time and on-budget delivery of client work.

Leadership & Strategic Guidance

• Leads strategic discussions, meetings, and workshops to ensure the account is being developed in a strategic and successful manner.
• Monitors the health of the client’s business/brand and identifies potential issues and opportunities for the client(s).
• Regularly provides expert strategic recommendations proactively to the client, helping them navigate challenges based on segment/industry knowledge, data analysis, and trends.
• Expert owner of the client’s business and strategy and effectively influence the client to achieve their objectives that may require pushing them to consider difficult issues that are in their best interests

Internal Relationships

• Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met.
• Strengthens partnerships and teamwork within the CGL team to effectively manage complex projects from both strategic and business relationship standpoints.

Knowledge & Expertise

• In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies
• Leads agency decision-making with strong business acumen and financial stewardship.
• Keeps senior management informed on account status, challenges, and strategic plans, ensuring timely involvement.
• Leverages deep market insights and business trends to drive strategy and performance.
• Possesses expert knowledge in brand launch planning, execution, and best practices.

People Management

• Responsible for staffing, managing, and leading the assigned account team to infuse best-in-class client service into assigned work/projects.
• Develops and supports career path opportunities for their team to facilitate their growth, development, satisfaction, and retention.
• Responsible for overall team performance management supporting ongoing performance feedback and development plans for the Client Services team.
• Takes an active role in strengthening the team by mentoring junior team members on best practices and client handling and alerts them to opportunities for mentorship across CGL to achieve career goals.

Requirements

Qualifications and Skills:

• 15+ years experience in a client-facing role at a digital marketing agency or within a digital marketing role on the client/brand side.
• 10+ Years of experience in pharmaceutical marketing, healthcare data management, or similar regulatory environments required.
• Proven track record with organic growth results on their accounts.
• Role models inspire and motivate leadership and excellent coaching skills.
• Strong understanding of advanced digital marketing, internet technologies, social media, and mobile, with the ability to quickly learn new technologies.
• Experience in enterprise-level digital marketing operations, including platform implementation, process development, and change management.
• Proven track record in relationship or account management, with hands-on involvement in delivering work and expanding service offerings.
• Experience executing complex marketing strategies within large organizations or a comparable skill set.
• Ability to put together professional-looking documents and presentations.
• Strong presentation/public speaking skills.
• Strong analytical abilities and the ability to carefully manage details.
• Ability to independently lead projects and activities and proactively define priorities.
• Ability to focus and work under pressure during tight deadlines with tact and professionalism.
• Willingness and ability to travel frequently (up to 1-2 times per month).

Benefits

We are proud to offer a comprehensive benefits package to all of our employees:

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
• 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
• Parental Leave. Generous paid time off for parents to bond with their newest addition
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

At CG Life, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $165,000 - $185,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At CG Life, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus program, subject to the rules governing the plan. CG Life offers a variety of benefits, including health benefits, 401K retirement with a generous company match and immediate vesting, and flexible time off.  

This job posting is intended for direct applicants only; please, no outside recruiters.