TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Graduate QA engineer
Location of the role: Germany (Remote)
As a Graduate QA engineer, you will be part of our QA Competency Center, collaborating closely with experienced QA engineers and cross-functional product teams. You will contribute to ensuring the quality, reliability, and usability of our SaaS platform and customer-facing products. This role offers hands-on experience with real production systems and modern quality practices.
This role is designed for students in the final phase of a Computer Science (or related) degree who are eager to gain practical experience in software quality engineering within a modern SaaS environment.
In your role, you will make an impact by….
Improving the reliability and stability of features used by hospitality professionals worldwide.
Helping prevent regressions by strengthening test coverage.
Bringing structure and clarity to test documentation, execution and reporting.
Supporting faster and safer releases through consistent quality practices.
Contributing to continuous improvement of our QA processes and tooling.
Collaborating with engineers, product managers, and designers in a true cross-functional setup.
You are a perfect fit, if you have…
Degree in Computer Science, Software Engineering, or a related field.
Strong analytical and problem-solving skills, with a keen eye for detail.
A structured, organized way of working, even when juggling multiple tasks.
A genuine interest in software quality and user experience.
Basic understanding of web technologies (e.g., HTTP, APIs, browsers).
Some exposure to testing concepts, test case design, or testing tools (through coursework, projects, or internships).
Willingness to learn test automation (e.g., UI or API testing) and work with modern tooling.
Excellent communication skills and a desire to work in an environment based on transparency and feedback.
Fluency in English.
You are ideally someone who has….
Basic programming or scripting skills (e.g., JavaScript, Python, or similar).
Familiarity with tools such as Git, issue trackers (e.g., Jira), or test management tools.
Curiosity about how complex systems work and motivation to improve them.
Experience from university projects, hackathons, or open-source contributions.
And most importantly, what's in it for you...
Working in a global, diverse, and collaborative team.
Flexible working hours that allows you the freedom to shape your work-life.
Remote-friendly environment.
On-going career development, training, and coaching.
Six days for learning & development.
Celebrate in style at our team events (in-person and virtually).
Social benefits and perks based on location.
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
