Google Workspace Support Lead

An organization with approximately 260 employees is transitioning from the Microsoft 365 productivity suite (Outlook, OneDrive, Teams, SharePoint, Word, Excel, PowerPoint, etc.) to Google Workspace (Gmail, Drive, Chat, Sites, Docs, Sheets, Slides, etc.).

While a centralized IT team is leading the technical execution of the migration, the organization is seeking a hands-on Google Workspace Support Lead to directly support employees throughout the transition. This role will significantly reduce the day-to-day burden on internal IT staff by acting as the primary Google Workspace help desk and subject-matter expert.

This position is ideal for someone who has worked extensively in a Google Workspace–first corporate environment and enjoys helping users adapt to new tools and workflows.

Requirements

Key Responsibilities

• Serve as the primary Google Workspace support resource during and after the migration
• Provide hands-on, user-facing support for Gmail, Google Drive, Chat, Sites, Docs, Sheets, and Slides
• Triage, track, and resolve user issues independently, working directly with employees
• Translate Microsoft 365 workflows into effective Google Workspace equivalents
• Support and advise on best practices for shared Gmail inboxes, group mailboxes, and collaboration strategies
• Assist with Google Sites usage as a replacement for SharePoint
• Identify recurring issues, document solutions, and help standardize processes
• Coordinate as needed with the central IT team on migration-related issues

Required Skills & Experience

• Significant corporate experience in a Google Workspace–standardized environment
  (This is not an entry-level or “familiar with Google” role.)
• Medium to advanced Google Sheets experience, ideally supporting accounting or finance teams
• Ability to troubleshoot and solve “How do I make this Excel function work in Google Sheets?” scenarios
• Power Excel users who have successfully transitioned to Google Sheets are welcome
• Strong experience with corporate Gmail, including:
• Shared/group inboxes
• Delegation and collaboration strategies
• Familiarity with Gmail APIs or programmatic access is a plus
• Experience using Google Sites as a SharePoint replacement
• Proven ability to organize, track, and resolve user issues independently
• Comfortable functioning as a dedicated Google Workspace support/help desk resource

Benefits

• Retirement Plan (401k, IRA)
• Work From Home
• Health Care Plan

Equal Employment Opportunity:
The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Employment Disclaimer:
This job description is not intended to create an employment contract. Employment with the Company is at-will, meaning employment may be terminated by either the employee or the Company at any time, with or without cause or notice, subject to applicable law.

Duties Subject to Change:
The Company reserves the right to modify, add, or reassign duties and responsibilities at any time based on business needs.

Confidentiality:
This position may require access to confidential or sensitive information. Employees are expected to maintain confidentiality and comply with all Company policies and applicable security requirements.