Global Partnerships Manager - BPO

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As our new Global Partnerships Manager - BPO your mission is to play a leading role in growing and developing a portfolio of global BPO partners in alignment with the company's overall business goals. This involves identifying and qualifying potential global BPO partners, establishing impactful partnerships with them, developing and executing growth plans, and delivering against revenue targets.  In your role as a Partnerships Manager for BPOs you will work closely with the cross-functional teams, including sales, marketing, and technical experts, to deliver joint objectives.  Parloa is revolutionizing the customer service industry and transforming the global portfolio landscape for BPOs with our innovative AI-driven platform.

Areas of ownership:

• Identify, qualify, and acquire new global Business Process Outsourcing (BPO) partners.
• Build and maintain strong C-level relationships to drive revenue growth and customer retention. 
• Develop business plans with your partner portfolio to achieve partner-driven revenue goals and secure new customers.
• Lead negotiations to establish partnership agreements that deliver mutual value and support long-term objectives. Structure agreements to optimize resource allocation, revenue sharing, and risk management.
• Own partner relationships end-to-end and coordinate effective communication channels with partners.
• Collaborate cross-functionally with internal teams (sales, marketing, product, etc.), to drive partner success.
• Plan and manage go-to-market initiatives with BPOs, incorporating both marketing and commercial enablement activities.

Who you are:

• 4+ years of experience in partner management, channel management, account management or enterprise sales in the BPO industry.
• Experience in the customer contact center industry.
• Experience working with or for BPOs a plus
• Experience with enterprise software (SaaS) or cloud solutions.
• Excellent relationship-building, communication, and negotiation skills.
• Proven track record of driving business growth and achieving results.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

**Please note the salary range includes OTE