Global Operations & Enablement Lead, Xsolla Club

ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. Xsolla Club is our global network of members-only spaces designed to bring creators, startups, and gaming professionals together. The Club provides a curated environment for collaboration, events, education, and business acceleration—extending Xsolla’s mission into physical spaces where innovation and community can thrive. Our first locations, including Tel Aviv and Cyprus, will serve as cornerstone hubs in this growing global ecosystem. For more information, visit xsolla.com. ABOUT YOU We are looking for a Global Operations & Enablement Lead who is systems-minded, execution-driven, and highly collaborative to build and scale the operational foundation of Xsolla Club. You thrive in environments where structure must be created, processes must be standardized, and multiple teams must be aligned around consistent operational excellence. The best candidate will be someone who excels at multi-site operations, program management, global enablement, and tooling implementation, and is eager to work side-by-side with Site Managers and leadership to deliver seamless launches and high-performing sites. You must be equally comfortable defining frameworks as you are rolling up your sleeves to solve on-the-ground problems and unblock teams. If you're passionate about building operating systems at scale, designing processes that enable teams, and accelerating the success of physical spaces for the global gaming community, we would love to hear from you. Responsibilities

Build, maintain, and roll out global SOPs/playbooks, opening checklists, and readiness gates; adapt frameworks to local regulations and constraints.

Stand up the tooling backbone—beginning with JIRA—including workflows, templates, dashboards, and training; serve as admin and coach for site teams.

Lead new-site launches as a player-coach PMO: manage timelines, critical paths, risk and issue logs, and cross-functional coordination (Facilities, IT, Finance, Legal, Brand).

Establish the global KPI framework and operating cadence: run weekly/monthly operations reviews; own dashboards for time-to-launch, launch readiness, utilization ramp, NPS/CSAT, incident SLA/MTTR, audit pass rate, and budget variance.

Co-manage financial performance with the Club Director and Site Managers: standardize budgets and forecasts, consolidate site P&Ls, track variances, and drive corrective actions.

Create the initial Partner Benefits Network: define categories, value propositions, onboarding flows; pilot offers and measurement (including Club Points earn/spend); document foundations for eventual transition to Partnerships.

Set vendor frameworks: preferred partners, contract standards, SLAs, and evaluation processes; support local vendor selection and onboarding.

Design and deliver training and certification for Site, Events, Community, and Technical roles; maintain SOPs, runbooks, and a global knowledge base.

Lead the audit and QA program: site health checks, compliance reviews, post-incident and post-launch debriefs, and continuous improvement roadmaps.

Operate as an individual contributor with no initial direct reports—comfortable working hands-on to solve operational problems and support teams in real time.

Qualifications

7–10 years in multi-site operations or program management (coworking, hospitality, retail, venues, or related fields), including 3+ years building processes, training, and metrics at scale.

Demonstrated experience launching and scaling multiple physical sites; strong command of critical path management and cross-functional dependencies.

Strong financial acumen: unit economics, budgeting, forecasting, variance tracking; experience consolidating site P&Ls into a global view.

Excellent systems and tooling capability: JIRA (required) for workflows, boards, dashboards; strong Google Sheets; experience with Confluence/Notion and BI tools (Looker, Data Studio, Power BI) is advantageous.

Data-driven operator with proven ability to define KPIs, maintain reporting cadence, and convert insights into operational improvements.

Vendor and partner management experience, including drafting SLAs and performance evaluation frameworks.

Exceptional communication and change-management skills; confident training frontline teams and influencing stakeholders without direct authority.

Professional fluency in English.

Based in Israel or Cyprus, with the ability to travel 20–30% for launches, audits, and site support; must have existing work authorization in country of residence.