Global IT Operations Manager, Sensia

Duties

Functional

• Coordinate IT operations with the service providers to ensure delivery of timely and effective IT services that operate at a high level of stability and efficiency.

• Work with the IT service provider to optimize and improve local company networks and servers.

• Manage installations and upgrades of IT systems at Sensia facilities in close coordination with Global Real Estate Project Manager.

• Be the single point of contact for IT escalations.

• Ensure issues are resolved in a timely manner by the service provider.

• Provide support and guidance to Sensia employees globally.

• Oversee end user device inventory, replacement and delivery to users.

• Oversee the management, procurement and licensing of computer software applications driving common standards and best practises.

• Develop and coordinate manufacturing OT practises in coordination with parent company experience.

• Ensure backup of information and data to ensure recovery in event of system breakdown.

• Establish periodic operations reviews and reports.

• Reasonably challenge established standards to ensure that the correct technology is being applied for the best interests of Sensia.

• Be able to evaluate new technologies to advance deliverables.

• Excellent analytical skills & attention to detail.

• Develop and execute regular IT operations review with service.

Leadership

• Execute technical and interpersonal skills.

• Develop and evolve Sensia specific IT policies and practices in coordination with Sensia Cyber Security Office.

• Effectively resolve conflict service provider to meet business goals.

• Independently identify, manage and mitigate risks, resulting in proactive contingency planning as required.

• Persevere through obstacles to achieve results and remove obstacles to facilitate Sensia success.

• Demonstrate confidence, maturity and flexibility in response to work challenges.

• Self-directed leader with ability to work with cross functional/global teams.

• Provide early and clear escalation of critical issues.

• Clear effective communication across all levels of the organization.

• Ability to integrate business needs with corporate policies and industry best practice.

Minimum Qualifications

• Proven operation management experience.

• Problem-solving aptitude.

• Bachelor's Degree in Computer Science, IT, or other relevant field.

• Willingness to travel globally as required.

Desired Qualifications:

• IT Leadership experience.

• Experience managing out-sourced IT / other operations.

• Experience with system installation, configuration and analysis.

• Power Platform knowledge and experience in technologies like Power BI, Power Apps and Power Automate is desirable.

• Microsoft Azure and Office 365 certifications or proven experience.

• Knowledge of data protection operations and legislation (e.g. GDPR).