Global Help Desk Technician

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Help Desk Technician in the United States.

This role is designed for a proactive IT professional who thrives in a fast-paced, hands-on support environment. The Global Help Desk Technician will provide first-level technical support to employees worldwide, troubleshooting hardware, software, and network issues while delivering an exceptional user experience. You will serve as the primary point of contact for IT incidents, using diagnostic tools and helpdesk systems to resolve problems efficiently. The role requires strong interpersonal and communication skills, attention to detail, and the ability to work independently while collaborating across teams. You will also have opportunities to guide users through solutions, perform hands-on technical work, and contribute to improving IT support processes. This is a full-time, on-site role at the company headquarters, offering exposure to a diverse technology environment.

Accountabilities:

·        Provide first-level technical support to end users via phone, email, chat, and in-person interactions.

·        Troubleshoot hardware, software, and network issues, including desktops, laptops, and peripherals.

·        Utilize helpdesk platforms to log, track, and manage incidents from initial report to resolution.

·        Conduct hands-on fixes, including software installation, system configuration, hardware upgrades, and desktop repairs.

·        Support remote users through screen sharing and other remote tools.

·        Monitor system performance and identify potential IT issues proactively.

·        Assist in maintaining IT documentation, knowledge bases, and best practices.

·        Deliver basic user training on software applications and troubleshooting techniques.

·        Escalate complex issues to higher-level IT teams while ensuring timely communication with end users.

Requirements

·        3–5 years of experience in IT support or help desk roles.

·        Hands-on experience with desktops, cloud applications, and common operating systems (Windows, Mac OS, Linux).

·        Strong knowledge of computer hardware, including CPUs, memory, storage devices, and peripheral setup.

·        Familiarity with networking fundamentals, including IP, DNS, VPN, and SSL troubleshooting.

·        Proficiency with Microsoft 365 applications and collaboration tools (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, OneNote).

·        Experience using IT Service Management platforms such as ConnectWise, ServiceNow, Jira, or Zendesk.

·        Ability to communicate technical concepts clearly to non-technical users and provide excellent customer service.

·        Strong problem-solving, multitasking, and prioritization skills in a high-pressure environment.

·        Associate or Bachelor’s degree in IT, Computer Science, or equivalent hands-on experience.

·        Relevant certifications (CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate) are a plus.

·        US citizenship or permanent residency required.

Benefits

·        Competitive salary with a full suite of benefits including medical, dental, and vision coverage.

·        Life insurance, flexible spending, and health spending account options.

·        Paid time off and tuition reimbursement programs.

·        Employee stock purchase program and retirement plan.

·        Opportunity to work in a collaborative, technology-driven environment with career development support.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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