Global Head, People Operations

Want to help us help others? We're hiring!

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes — for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! GoFundMe is looking for a Head of People Operations in the San Francisco Bay Area to own the operational infrastructure that powers our ~850-person global organization. This is a critical hire — the person who will help us transform how our employees experience every stage of their time here, from onboarding to offboarding and everything in between.

This is not a maintenance role. It's a builder's role. You'll treat People Ops like a product: our employees are your customers, and every process you design should be intuitive, high-quality, and worthy of the mission we serve. You'll report to the Chief People Officer and work alongside a newly energized People leadership team with a clear mandate: define the GoFundMe Way.

Where You Will Work

We offer flexibility to work remotely or from one of our US hubs in San Francisco or San Diego. We value in-person time (typically at one of our US hubs) for planning, problem solving and team building. 

What You Will Do

Systems & Infrastructure

• Lead our HRIS migration— a live, immediate priority that requires someone who can find a way through ambiguity
• Own and evolve our HRIS and people tech stack
• Design and deploy self-service AI agents and automation that reduce friction and give employees faster, clearer answers
• Ensure data integrity, compliance, and a coherent architecture across all people systems — earning the trust of Finance, Legal, and the People team through rigor and effective communication

Employee Lifecycle Operations

• Audit existing processes with fresh eyes and genuine curiosity: ask why, challenge what is legacy, and redesign what matters
• Architect scalable, user-centric processes across the full employee lifecycle from onboarding to offboarding— always with the end user in mind
• Own LOA administration, immigration compliance, background check processes, contractor management, and offboarding processes
• Drive people system configuration and management in partnership with Talent, People Partners, L&D, and Total Rewards and cross-functional partners in Finance, Payroll IT and Legal to ensure collaboration, coordination and cohesion across the full employee experience
• Partner with People Partners to design and execute our performance and engagement cycles– from systems configuration to communication calendar – ensuring the experience is intuitive for employees and actionable for managers. 
• Manage global compliance and risk related to people operations in close partnership with Legal
• Support our global workforce across multiple countries — ensuring employment compliance, payroll coordination, and people processes hold up across jurisdictions as we grow.

People Analytics & Insights

• Own the People analytics strategy: surface actionable insights into headcount, attrition, engagement, and workforce planning; translate data into executive-ready insights that inform business decisions.
• Ensure high data integrity and accessible, reliable reporting on relevant topics.
• Partner with Finance, TA and executive leadership to translate workforce data into strategic insight and forward-looking workforce planning

You

• Experience: 8–12 years in People Operations, HR, or a closely related function, with proven ownership of a broad People Ops scope including systems, compliance, analytics, and the full employee lifecycle.
• Scale fluency: Deep experience at companies with ~850–3,000+ employees globally — you know what it means to operate at this level of complexity, and you've built infrastructure that holds up at scale.
• Technical acumen: Rippling experience strongly preferred; proficiency with modern HRIS platforms is a must. You can lead an HRIS migration, debug a data model, and come back with a clear point of view.
• AI-forward mindset: You see automation as the tool that lets People Ops focus on its highest-value, most human work. You're already thinking about how to build self-service agents into your workflows.
• A warm heart and a cold mind: You use data to inform and empathy to design. You know the difference between a process that works technically and one that actually works for people — and you hold yourself accountable to both.
• Bold, clear thinker: You challenge the status quo, communicate simply and directly, and ask hard questions. You don't let 'this is how we've always done it' stand without interrogating it first.
• Communication and executive influence: You synthesize complexity into clarity and distill decisions for executives while maintaining a human-centric touch. Put on a marketer’s hat when communicating people programs to employees: think positioning, timing, and channel so the message is received and not just distributed. 
• Impatient to be great: You hold yourself to a high bar, want to be surrounded by people who do the same, and find purpose in work that ultimately serves people going through some of the hardest moments of their lives.
• Global experience: You have experience managing multi-jurisdiction employment issues, coordinated global payroll, and employee needs across various cultural norms, market practices and time zones — and you know where the landmines are.

Base Compensation

The total annual cash for this full-time position is $250,000-$320,000 + equity & benefits. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your experience and location during the hiring process.

Why You'll Love It Here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work and family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Engage with our products and make a difference through our volunteering and giving programs.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected]. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom. 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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