Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create a single platform to make industry-first CX technologies and emerging channels accessible to marketers worldwide. Today, with 1500+ teammates across 50+ nationalities, we continue to push the boundaries of what’s possible in CX. Our architecture brings together unified customer data, advanced journey orchestration, and comprehensive AI capabilities by seamlessly blending predictive, generative, and agentic AI into a single customer engagement platform that empowers teams to activate customer engagement across 12+ channels.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M in CARR (Committed Annual Recurring Revenue). According to Gartner, we are the dominant leader in Multichannel Marketing. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.
From day one, Insider’s mission has not been only to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our corporate social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 27+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers across 27+ countries that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.
The Global Head of Shopify Alliance will drive Insider’s growth through supporting formation and management of mutually beneficial Go-To-Market plans with Shopify, a strategic partner of Insider globally.
You will work cross-functionally across product, marketing, sales and customer success teams, to help in the execution of go-to-market strategies and programs to drive pipeline and revenue growth through and with Shopify. This role requires a thorough understanding of Insider’s product capabilities, sales processes and partner ecosystem to ensure our go-to-market engine is primed and enabled to collaborate with strategic partners and drive mutual growth.
The ideal candidate enjoys new challenges that test their organizational, interpersonal, and leadership skills. They flourish in a team environment and work enthusiastically with colleagues outside the immediate team to achieve organizational goals.
Skills & Requirements:
BS/BA degree required
10+ years of experience in eCommerce and/or Customer Engagement platforms
Deep familiarity with joint value proposition of Shopify partnering with Customer Engagement platform providers particularly targeting Merchants for B2C sales motions
Familiarity with Shopify’s customer success processes targeted to increase GMV for the Merchants is a significant plus
High analytical skills and ability to quickly understand complex issues and develop/apply simplifying frameworks to facilitate broader organizational understanding, decision-making and action.
Deep understanding of Solution Selling with a joint solution offering from Insider+Shopify
Ability to establish clear targets with the partners and develop plans and objectives to achieve those targets
Output oriented with very strong ability to personally create high quality, customer-facing content including presentations and datasheets
Excellent project management skills; able to effectively manage multiple ongoing projects to meet deadlines
Experience with B2B SaaS (Software as a Service) business model
Experience in marketing technology space preferred but not required
Job Description:
Co-own joint global business plan (including Sales & Marketing plans) with your Shopify counterpart
Collaborate on GTM planning & track progress to plan
Collaborate with Insider Product & Shopify tech partnership team to lead joint roadmap development and scoping & track progress to plan
Align with the Shopify and execute on sales enablement and account mapping initiatives
Be accountable for updating App listing and partner directory to highlight insider with brands
Stay up to date on required migrations/APIs
Collaborate with Insider Product & Shopify tech partnership teams to Investigate opportunities to improve integration or build new products for joint customers
Manage partner program certification questionnaires by collaborating with (seeking inputs) relevant teams (e.g., security, product, sales, solution consulting, etc.)
Collaborate with Insider regional partnership & sales teams to drive strategic growth initiatives with Shopify globally
Collaborate with Insider Regional Field Marketers to engage with Shopify to plan for joint activation at key industry events & trade shows (including but not limited to, NRF, Shoptalk, etc.)
Collaborate with Insider marketing team and the partner to plan and execute co-marketing activities with Shopify
Generate leads & track your pipeline & revenue generated through and with Shopify globally
Leverage Shopify to increase Insider’s brand awareness globally
Ensure all the adjacent organizations within Insider (Product, Sales, Marketing, Solution Consulting & Customer Success teams) are continually kept informed of progress to plan
Work with Insider global offices to continually improve their partnership practice, grow their portfolio of partners, create go-to-market plans, drive expansion opportunities, and manage and grow the partnership
Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)
a chance to work in an international, diverse, and inclusive environment,
access and opportunity to gain a limitless network all over the globe,
a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
to be part of an industry that’s shaping the future of customer experience
access to many hard and soft skills pieces of training to help you improve and challenge yourself,
access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
space to share your skills through training sessions and workshops if you wish. Sharing is caring!
That's not all. At Insider, you will find many more answers to "what’s in it for me?" but let’s discuss further details in our interview!
We are here to grow and drive growth. Together we are building a progressive culture that inspires us to create our life’s work and a bigger, bolder impact. If you are already feeling the excitement, just imagine yourself here taking part!
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
