Lead the evolution of Neko Health's global People Ops function by designing operational strategies and ensuring compliance, while fostering an employee-centric culture across regions.
Head of People Operations
We’re looking for a Head of People Operations to lead, scale, and evolve our global People Ops function. This role owns payroll, employee relations, global mobility, and people compliance—while setting the strategic direction for how our operational model matures as the company grows. You will build structure, uplift service delivery, and drive a consistent, compliant, high-trust People Operations environment across all regions.
This role is reporting to Head of People Technology Innovation and Enablement
Key Responsibility - Strategic Leadership
Define and execute the global People Operations strategy aligned with business objectives.
Design the long-term global operating model for People Ops, covering processes, systems, team structure, governance, and global service delivery.
Use data and insights to influence senior leadership and drive strategic decision-making.
Anticipate future operational risks and design scalable, long-term solutions.
Champion an employee-centric, service-oriented culture within People Operations.
Key Responsibility - Global People Leadership
Lead and develop a multi-country People Operations team, ensuring strong capability across ER, payroll, mobility, and compliance.
Build global consistency in People Ops while adapting for regional needs and legal requirements.
Partner with people partners and People leadership team across the globe to support organisational growth and people strategy.
Key Responsibility - People Operations Management
Build and optimize scalable people processes across the full employee lifecycle.
Oversee global SLAs, metrics, dashboards, and operational performance.
Drive continuous improvement, automation, and simplification of People Ops workfl
Key Responsibility - Payroll
Own the global payroll strategy and operations, ensuring accurate, compliant, and timely delivery across all countries.
Standardise and automate payroll processes, documentation, and governance.
Partner with the Finance and Reward team on audits, statutory filings, compensation operations, and yearly cycles.
Key Responsibility - Employee Relations
Lead the global ER framework, ensuring fair, consistent, and compliant case management.
Provide senior guidance on disciplinaries, grievances, investigations, and performance matters.
Build ER capability through training, playbooks, and governance structures.
Key Responsibility - Global Mobility
Own global mobility strategy including immigration, cross-border moves, relocations, and remote-work risk governance.
Partner with external providers to ensure compliant and smooth mobility processes.
Advise People partners on tax, risk, and regulatory considerations across regions.
Key Responsibility - People Data
Own HRIS and other people tools data.
Drive automation, digitisation, and reporting enhancements along with People technology team
Build People Ops analytics with a people analytics team to support operational and strategic decision-making.
Key Responsibility - Compliance and Legislation
Own global people compliance strategy cross all locations
Ensure strong alignment with employment law, statutory obligations, and audit requirements
Lead GDPR and employee privacy compliance
Must be proficient in employment legislation for at least one of: the UK, Sweden, or the USA, with the ability to operate confidently across multiple regions
Anticipate compliance risks and implement long-term mitigations
Experience and Skills
10+ years of proven experience leading People Operations in a global, multi-country environment.
Strong global people leadership experience, developing teams across multiple regions.
Deep expertise in payroll, ER, global mobility, and HR compliance.
Proficiency in employment legislation for the UK, Sweden, or USA (at least one essential).
Strong ability to influence senior leaders and shape People Ops strategy.
Excellent communication, problem-solving, and stakeholder management skills.
Experience with modern HRIS platforms (e.g., Workday, HiBob) is an advantage.
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