Founded in 1976, Samtec is a leading global manufacturer of electronic interconnect solutions, generating $1B in annual revenue. Our extensive product portfolio includes High-Speed Board-to-Board, High-Speed Cables, Optics for Mid-Board and Panel, Precision RF, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers drive innovation to optimize system performance and cost across all interconnect points, supported by a presence in 40+ international locations and products distributed in over 125 countries, ensuring exceptional customer service worldwide.
Global Account Manager
Functions and Responsibilities:
Serve as the strategic relationship owner and executive “voice” of the customer.
- The GAM position is responsible for maintaining relationships for Samtec’s most complex strategic accounts. The GAM will function as the central point of accountability for these accounts, balancing daily support with strategic direction, executive decision making when needed and hands on cross-functional execution to enable strong ROI.
Build and sustain relationships with key procurement and supply chain contacts.
- Due to the technology utilized by these accounts, building relationships that extend to purchasing, supply chain, engineering, program management and other areas of the customer’s organization is necessary.
- The GAM must have a strong grasp of how Samtec’s technologies and products influence the customer’s system architecture and business decisions.
Central point of accountability for:
- Projects execution, operations commitment, forecast analyzing, diving into quality concerns, contracts/pricing, QBRs, and escalations through strong cross-functional collaboration internally and externally.
Keeping everyone internally aligned to solve the customer’s needs.
- Coordinate and align closely with TPMs, FSEs, Application Engineers, TMs, CMs, Ops managers and other Samtec stakeholders to position solutions early in the design cycle.
- Support end-to-end program execution, from initial technical engagement through production ramp, ensuring alignment between customer expectations and Samtec’s capabilities
Ownership of quotations, negotiations, NRE proposals, and contract processes
- Ensuring pricing reflects technical value Samtec brings, lifecycle positioning, and long-term partnership objectives
Proactively identify design-in, redesign, and cost-optimization opportunities
- GAMS are expected to leverage product alternatives, understand manufacturing capabilities, and system-level understanding to provide cost savings for their accounts
Conduct regular business and technology reviews
- To assess account health, roadmap alignment, competitive positioning, and future growth opportunities for long term growth
What we expect from you:
- Professional commercial or technical education.
- Bachelor’s degree in business
- Or equivalent work experience
- 2-5 years’ experience in an Account Management or Customer Service environment.
- Knowledge in the field of electronic interconnect technology or semiconductor technologies is an advantage but not a requirement.
- Background in the semiconductor market is advantageous, but not required.
- Availability outside of the typical 8-5 work hours
- Travel domestically and internationally as needed
- The ability to work in a high pressure, demanding situations
- Exceptional and professional communication skills to interact effectively across the organization and with customers.
- Team Player is essential.
- Project or Program Management experience is advantageous.
- Demonstrate a planned and structured way of working but you must also be flexible in a way that will help you and Samtec achieve successful outcomes.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Data analytics capabilities are advantageous
