Are you a problem-solver with a passion for technology and helping others? We’re looking for a German-speaking Technical Support Analyst to join our dynamic team. In this role, you’ll be the first line of support for our customers, helping them resolve technical issues and ensuring a seamless user experience. You’ll work with a team of experts in a collaborative, international environment where your contributions truly matter.
Main tasks, roles and responsibilities:
- Deliver high-quality technical support to customers via phone, chat, and ticketing systems
- Troubleshoot and resolve technical issues using internal knowledge base and documentation
- Take ownership of complex or high-impact cases, collaborating with senior analysts and other teams to ensure resolution
- Escalate cases appropriately based on established guidelines and procedures
- Contribute to knowledge base improvement and issue documentation
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Fluent German and English communication skills (B2 or above)
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1+ year of experience in a Customer Support, IT Helpdesk, or Service Desk role
- Basic understanding of Windows OS, MS Office, VPN software, antivirus tools, and general internet applications
- Familiarity with ticketing systems such as ServiceNow, JIRA Service Management, BMC Remedy, or similar
- Interest in technology and good computer skills
- ITIL v3/v4 certification is a plus
- Experience in virtual teams in multinational organizations
- Strong analytical thinking, attention to detail, and problem-solving skills
- A proactive team player with a supportive, can-do attitude and eagerness to learn
- Ability to work independently while knowing when to ask for help
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Flexible work environment with remote work options and occasional in-office collaboration
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Newly renovated, modern and sustainable office in a convenient location with parking space
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Competitive compensation package, including health insurance, food vouchers, bonuses, and an extra vacation day
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Learning and development opportunities with access to internal training and career growth paths
- A diverse and inclusive community that values innovation, collaboration, and continuous improvement
- A real chance to make an impact and shape processes
