German Speaking Tech Support roles in Athens - Relocation Package

Patrique Mercier Recruitment JP is excited to present a fantastic opportunity for German Speaking Tech Support roles in the beautiful city of Athens! We offer an inclusive relocation package to support your move to this vibrant and historic location. You will play a pivotal role in providing top-notch technical support for a variety of leading tech companies. Your ability to communicate effectively with German-speaking customers will enable them to navigate technical challenges with ease, all while enjoying the rich culture and lively atmosphere of Athens.

Responsibilities

• Deliver high-quality technical support to German-speaking customers through multiple platforms, including phone, email, and chat.
• Diagnose and resolve technical issues efficiently to enhance user satisfaction.
• Stay informed about the latest product developments and technical updates to assist customers effectively.
• Accurately document customer interactions and resolutions in the system for future reference.
• Collaborate with team members to improve support processes and enhance customer experiences.
• Engage in continuous professional development and training to enhance technical skills.
• Leverage customer feedback to drive improvements in service delivery and support quality.

Requirements

• Proficiency in both German and English, with excellent verbal and written communication abilities.
• Strong customer service orientation and a passion for helping others.
• Prior experience in technical support or a customer-facing role is advantageous.
• Exceptional analytical and troubleshooting skills.
• Ability to work well in a fast-paced and dynamic environment.
• Willingness to embrace new challenges and learn new technologies.
• Preparedness to relocate to Athens with a comprehensive assistance package.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )