German Speaking Support Center Analyst in vibrant Athens Greece

Patrique Mercier Recruitment ES is pleased to announce a recruitment initiative for the position of German Speaking Support Center Analyst in the vibrant city of Athens, Greece. This role presents an invaluable opportunity for proficient individuals in customer support with a strong command of the German language. The successful candidate will be instrumental in providing exceptional assistance to our German-speaking clientele, addressing inquiries and resolving technical complications.

As part of our esteemed organization, you will play a critical role in maintaining client satisfaction while working in an engaging environment that fosters personal and professional growth. We invite candidates who are dedicated, meticulous, and committed to delivering exemplary service to apply for this position.

Key Responsibilities

• Deliver high-quality support to German-speaking clients via telephone, email, and online chat platforms.
• Assist in troubleshooting, diagnosing, and resolving customer issues with efficiency and professionalism.
• Provide comprehensive product knowledge and guidance to clients, ensuring optimal usage of services.
• Document all customer interactions accurately for record-keeping and process improvement purposes.
• Work collaboratively with fellow team members to enhance the quality of customer service.
• Participate in ongoing training and development to remain current with product updates and industry standards.

Requirements

• Proficient in the German language (spoken and written); fluency is essential.
• Demonstrated experience in customer service or technical support is advantageous.
• Excellent communication and interpersonal skills, with a focus on client satisfaction.
• Strong analytical and troubleshooting abilities.
• Ability to work effectively both independently and as part of a team.
• Flexibility to adapt to changing situations in a fast-paced work environment.
• Willingness to relocate to Athens, where you will enjoy a high quality of life while contributing to your field.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks