German Speaking Service Desk Agent

• Manage incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and a ticketing system.
• Participate in on-call duties.
• Generate, categorize, resolve, and document tickets.
• Serve as a liaison with system specialists and various departments.
• Oversee, monitor, and assign tickets based on SLAs.
• Document solution descriptions and maintain the knowledge database.
• Provide training for new employees.
• Deliver high-quality, customer-focused support to end users and assist with inquiries related to IT applications and systems.
• Handle major incidents and communicate updates to management and relevant departments.
• Perform remote troubleshooting for end users.

Requirements

• Completed training as an IT specialist or relevant professional experience
• High level of service and customer focus
• Proficient in both German and English
• Solid understanding of current PC architectures, hardware, and software technologies
• Familiarity with Active Directory
• Experience using remote desktop tools
• Quality-driven and solution-oriented approach to work
• Ability to collaborate within a team, with strong communication skills and resilience
• Strong emphasis on service and customer orientation, ideally with experience in retail

Benefits

• Step into a significant and demanding position that offers great visibility
• Join the exceptional growth journey of the company, which provides remarkable development and career advancement opportunities
• Acquire knowledge about the defense and automotive sectors
• Take advantage of various professional training sessions and events
• Appreciate our international and flexible work culture, with a main office located in Budapest and the option for up to 100% remote work