German Speaking Fashion Customer Support Agent in sunny vibrant Athens Greece

Patrique Mercier Recruitment By Cyriel is pleased to announce an exciting opportunity for a German Speaking Fashion Customer Support Agent to join our team in the vibrant city of Athens, Greece. This position is ideal for individuals who are passionate about the fashion industry and committed to providing exceptional customer service to our esteemed clientele.

In this role, you will be responsible for addressing the needs and inquiries of our German-speaking customers, ensuring a seamless and enjoyable shopping experience. Your expertise and dedication will contribute significantly to our brand's reputation and customer loyalty.

Key Responsibilities

• Provide comprehensive support to German-speaking customers through various communication channels, including phone, email, and chat.
• Deliver accurate information regarding products, orders, and returns to enhance customer satisfaction.
• Utilize CRM systems to document customer interactions and maintain accurate records.
• Collaborate closely with other departments to resolve customer issues efficiently.
• Engage in ongoing training to stay informed about fashion trends and the company's product offerings.

Requirements

• Proficiency in German, both written and spoken, is essential; knowledge of English is advantageous.
• A strong background in customer service, preferably within the fashion sector.
• Exceptional communication and interpersonal skills to effectively connect with customers.
• Problem-solving abilities and the capacity to manage stressful situations professionally.
• A passion for fashion and knowledge of the current trends in the industry.
• Detail-oriented with the ability to maintain accurate records and documents.
• A commitment to delivering high-quality customer service and support.

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks