German Speaking Customer Support Representative - Athens, Greece

Join the team at Patrique Mercier Recruitment JP as a German Speaking Customer Support Representative in vibrant Athens, Greece!

This is an exciting opportunity for individuals who are passionate about providing first-class customer service while working in a dynamic and multicultural environment. As a Customer Support Representative, you will assist our German-speaking clients with their inquiries and ensure they have an exceptional experience with our products and services.

If you thrive in a customer-centric role and are looking to enhance your career in an engaging setting, we would love to have you on board!

Key Responsibilities

• Provide outstanding customer support to German-speaking customers via phone, email, and chat.
• Address inquiries related to products, services, and technical issues in a timely manner.
• Resolve customer complaints and enhance customer satisfaction through effective communication.
• Document customer interactions and maintain accurate records in our CRM system.
• Participate in ongoing training and development to improve product knowledge and service skills.
• Collaborate with team members to share insights and improve overall customer support processes.
• Contribute to a positive team environment and uphold the company’s values in every interaction.

Requirements

• Fluency in German and English, both written and spoken.
• Strong customer service and communication skills.
• Previous experience in customer support is preferred but not mandatory.
• Ability to troubleshoot issues and provide effective solutions.
• Proactive and positive approach with a desire to help others.
• Attention to detail and strong organizational skills.
• Willingness to work in Athens, Greece.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Attractive Working Hours (Mo-Fr)
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )