German Speaking Customer Support for Streaming TV & Movie Services Department

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Customer Support representative for our Streaming TV & Movie Services Department. Embracing our ethos of 'With a new dawn comes your Next Job!', we are committed to connecting talented professionals with exciting career opportunities across the entertainment and technology sectors. In this role, you will be at the forefront of customer interactions, assisting German-speaking users with their queries related to streaming services, troubleshooting issues, and enhancing their overall viewing experience. If you are passionate about entertainment and dedicated to delivering exceptional customer service, we would love to hear from you!

Responsibilities

• Provide outstanding support to German-speaking customers regarding streaming TV and movie services.
• Assist customers with inquiries about subscriptions, account management, content availability, and technical issues.
• Troubleshoot problems and deliver timely solutions to ensure customer satisfaction.
• Document customer interactions and feedback accurately for future service improvement.
• Collaborate with internal teams to escalate complex inquiries and facilitate resolutions.
• Stay informed about new content releases, platform features, and technical updates to provide knowledgeable support.
• Foster a positive community of users by encouraging feedback and facilitating communication.

Requirements

• Fluency in German and English, both written and spoken.
• Prior experience in customer support, particularly within the entertainment or streaming sectors, is highly desirable.
• Excellent communication skills with a strong customer-oriented mindset.
• Ability to analyze and resolve customer issues effectively and efficiently.
• Familiarity with streaming platforms and technology is an advantage.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• A proactive attitude and willingness to go the extra mile for customers.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors