Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a German Speaking Customer Support representative in the Banking Sector, with the flexibility to work remotely from Greece. Embracing our core ethos 'With a new dawn comes your Next Job!', we are dedicated to connecting talented professionals with rewarding roles across various industries. In this important role, you will provide excellent support to German-speaking customers within the banking sector, assisting them with inquiries related to their accounts, services, and banking products. If you possess a strong commitment to customer service and have a keen interest in the financial industry, we encourage you to apply and be a part of our dynamic team!

Responsibilities

• Deliver high-level customer support to German-speaking clients via phone, email, and chat.
• Assist customers with banking inquiries, account management, and service-related questions.
• Resolve customer complaints efficiently while maintaining a focus on customer satisfaction.
• Document customer interactions accurately and provide insights to improve service delivery.
• Collaborate with internal teams to ensure consistency in service standards and procedures.
• Stay informed about banking products and policies to provide accurate information to clients.
• Promote a positive image of the banking institution by building trust and credibility.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the banking or financial services sector.
• Excellent communication and interpersonal skills, with a strong customer-focused mindset.
• Problem-solving skills with the ability to handle complex inquiries effectively.
• Familiarity with customer support systems and CRM tools is a plus.
• Ability to work independently in a remote setting and efficiently manage time.
• A passion for the banking industry and a commitment to providing exemplary customer service.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors