German Speaking Customer Support Associate with CAD

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.

Responsibilities:

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
• Provide support for incoming queries and issues related to the company’s proprietary software solutions
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
• Adhere to established customer service and documentation standards
• Solve and respond to first-level support requests and escalate issues as required
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Required Skills & Abilities

• Ideally, you have a technical background, e.g., training as a technical draftsman or in wood/metalworking, mechanical engineering, or architecture.

  ▪ Expertise in using 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD, etc.)

  ▪ You have excellent written and spoken Polish, German, and English skills.

  ▪ Enjoyment of problem-solving

  ▪ Experience in customer service

  ▪ The ability to communicate technically complex topics in an understandable manner through training and workshops.

  ▪ Familiarity with the operation, installation, and troubleshooting of Windows software.

  Preferred skills and abilities:

• Working knowledge of Salesforce 
• Understanding of networking topologies & protocols

All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.