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Patrique Mercier Recruitment ES

German Speaking Customer Success Specialist

Athens , Greece
full-time

AI overview

Foster relationships with German-speaking clients to ensure outstanding support, drive service improvements, and enhance customer satisfaction.

Patrique Mercier Recruitment ES is actively seeking a German Speaking Customer Success Specialist to join our dedicated team! If you are fluent in German and have a genuine passion for customer service, this is the opportunity you've been looking for. In this role, you will be instrumental in ensuring our German-speaking clients receive outstanding support and guidance tailored to their needs.

As a Customer Success Specialist, your primary responsibility will be to foster strong relationships with our clients, helping them navigate our products and services for optimal results. Your proactive approach and commitment to excellence will directly contribute to client satisfaction and loyalty, making you a vital part of our mission to deliver top-notch service.


Your Responsibilities

  • Act as the main point of contact for German-speaking customers, addressing inquiries and providing expert support.
  • Develop and maintain strong relationships with clients, understanding their unique needs and objectives.
  • Gather and analyze feedback to drive improvements in our services and customer experience.
  • Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
  • Stay informed about product updates and industry trends to provide informed support.

Requirements

  • Fluency in German is required; proficiency in English is a plus. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
  • Previous experience in customer success, account management, or a related field is preferred.
  • Exceptional communication and interpersonal skills with the ability to build rapport with clients.
  • Strong analytical and problem-solving abilities, with a proactive mindset.
  • Ability to manage multiple accounts and prioritise tasks effectively.
  • A dedication to customer satisfaction and a genuine desire to help clients succeed.
  • A positive attitude and enthusiasm for enhancing the customer experience!

Benefits

  • ·         Private Health Insurance
  • ·         Training & Development
  • ·         Performance Bonus
  • ·         2 Extra Salaries Per Year Fully Paid Training
  • ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • ·         Free Greek Lessons, discounts and other perks

Perks & Benefits Extracted with AI

  • Health Insurance: Private Health Insurance
  • Learning Budget: Training & Development
  • Free Greek Lessons and discounts: Free Greek Lessons, discounts and other perks
Patrique Mercier Recruitment ES

Mercier Recruitment is a recruitment agency that specializes in connecting multilingual candidates with job opportunities in Greece, ensuring they can work in their native languages while also offering relocation support.

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