German Speaking Customer Service for One of the Big Five IT Companies - Athens

Join Patrique Mercier Recruitment JP and take your career to new heights with an exciting opportunity to work as a German-speaking Customer Service Representative for one of the Big Five IT companies in the vibrant city of Athens! This role is perfect for those who are passionate about technology and customer support. You will serve as a vital link between the company and its customers, ensuring that their inquiries and issues are addressed promptly and effectively. Enjoy the opportunity to work with some of the most innovative minds in the industry while being part of a supportive and diverse team. If you are eager to make a significant impact and develop your skills in a fast-paced environment, we encourage you to apply!

Responsibilities

• Deliver outstanding customer support to German-speaking clients via multiple communication channels, including phone, email, and chat.
• Address customer inquiries and issues swiftly, ensuring a high level of customer satisfaction.
• Maintain a deep understanding of the IT company's products and services to provide accurate and efficient assistance.
• Record all interactions with customers in the company’s CRM system for future reference and analysis.
• Collaborate with team members to identify areas for improving service quality and customer experience.
• Participate in ongoing training and development programs to enhance your skills and knowledge.
• Provide feedback on customer interactions to help improve internal processes and procedures.

Requirements

• Fluent in German, both written and spoken; proficiency in English is required.
• Excellent communication skills with a focus on providing exceptional customer service.
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Strong analytical and problem-solving skills.
• Previous experience in customer service or IT support is highly preferred.
• Familiarity with CRM systems and customer support technologies.
• A proactive attitude, willingness to learn, and adaptability to change.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )