Patrique Mercier Recruitment PT is pleased to present an exciting opportunity for a German Speaking Client Support Representative, available as a remote position based in Greece! Our agency specializes in connecting talented professionals with outstanding job opportunities, and we are seeking a dedicated individual to deliver exceptional support to our German-speaking clients. If you are passionate about providing excellent customer service and want to be part of a vibrant team, we invite you to apply!

Responsibilities

• Provide outstanding customer support to German-speaking clients through various communication channels, including phone, email, and chat.
• Effectively address and resolve client inquiries to ensure maximum satisfaction.
• Collaborate with team members to improve service delivery and share insights.
• Document all client interactions accurately in our CRM system to maintain organized and effective records.
• Assist clients during the onboarding process, ensuring they have a thorough understanding of our services and resources.
• Identify the needs of clients and offer tailored solutions to enhance their overall experience.
• Engage in ongoing training to keep up-to-date with product information and best practices in customer support.

Requirements

• Fluency in German and English is essential.
• Prior experience in customer support or similar client-facing roles is preferred.
• Excellent communication skills with a strong focus on client satisfaction.
• Ability to work independently and manage multiple tasks effectively in a remote environment.
• Familiarity with customer support software and CRM systems is an advantage.
• A proactive approach and genuine enthusiasm for assisting clients are crucial.
• Flexibility to work varied shifts, including evenings and weekends if required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....