Are you a driven professional with excellent communication skills and a passion for customer service? Are you fluent in German and Lithuanian? If you're looking for a dynamic role with the flexibility to work both remotely and in the office, this opportunity is perfect for you! We are seeking a Service Coordinator to join our team in Ghent, Belgium, where you’ll play a key role in maintaining our high standards of service.
About Us:
We are a leading company in the automotive sector, well-known for delivering cutting-edge solutions and exceptional customer support. Our office in Ghent acts as a vital operations center, managing service coordination for European markets, including Germany and Lithuania. As part of our expanding operations, we are looking for talented individuals to help us continue offering top-tier service to our customers.
Position Overview:
As a Service Coordinator, you will serve as the primary contact for customers, service teams, and dealerships in German- and Lithuanian-speaking regions. Your role will be to manage service requests, ensure seamless communication, and coordinate repair and maintenance appointments. You will be instrumental in ensuring that our clients have a smooth and hassle-free experience.
This is a hybrid role, allowing you the flexibility of working 2 days in the office in Ghent and 3 days remotely, providing an ideal balance between teamwork and autonomy.
Key Responsibilities:
- Serve as the main point of contact for German- and Lithuanian-speaking customers, responding to service inquiries, scheduling maintenance, and handling complaints.
- Coordinate service appointments and repairs, liaising between customers and dealerships.
- Ensure timely communication between all stakeholders, including customers, technical teams, and service departments.
- Track and manage the status of service requests, ensuring timely resolution and maintaining customer satisfaction.
- Follow up with customers to ensure they are satisfied with the services provided.
- Escalate complex issues to appropriate internal teams for resolution.
- Keep customers informed of the progress of their service requests.
- Maintain accurate and detailed records of customer interactions and services performed in our CRM system.
- Contribute to improving customer service processes by sharing feedback and suggestions with internal teams.
Qualifications:
- Fluency in German and Lithuanian (written and spoken) is essential.
- Previous experience in customer service, service coordination, or a related role is a strong advantage.
- Excellent communication and interpersonal skills, with a focus on building and maintaining customer relationships.
- Ability to work in a fast-paced environment, handling multiple tasks and solving problems efficiently.
- A background or interest in the automotive industry is a plus, but not required.
- Proficiency with CRM systems and general office software (Microsoft Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
What We Offer:
- Hybrid working model: Work 2 days in the office and 3 days remotely, offering flexibility and work-life balance.
- Relocation package: We provide relocation assistance, including accommodation in Ghent, for candidates moving from abroad.
- A competitive salary with opportunities for career advancement in a fast-growing international company.
- Health and life insurance, along with a range of other benefits.
- Access to professional development and training programs to help you grow in your role.
- A supportive, collaborative work environment with a focus on teamwork and personal development.
- Regular team-building activities and the chance to be part of a diverse, multicultural team.
Why Join Us?
This is a fantastic opportunity to use your German and Lithuanian language skills in a rewarding role within the automotive industry. You’ll be part of an international team, with the flexibility of a hybrid work model and the chance to develop your career in a dynamic, forward-thinking company. Plus, you’ll get to experience life in Ghent, Belgium, a beautiful city known for its vibrant culture and excellent quality of life.
