German Customer Support Specialist - Digital Advertising

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!

 

Responsibilities:

  • Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
  • Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
  • Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
  • Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
  • Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
  • Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
  • Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements

    • C2-level German and fluent English.
    • Experience in customer service.
    • Strong communication, organizational, and customer-facing skills with a keen eye for detail.
    • Self-driven and able to manage tasks independently while meeting deadlines.



Preferred Qualifications:

    • Bachelor’s degree in Business or related fields.
    • 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.
    • Knowledge of home services industries (e.g., plumbing, electrical).

Benefits

  • Full-time (39 hours/week) hybrid position in Barcelona with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonuses.
  •  Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
  • Relocation package
  • Private Health Insurance.
  •  Continuous skill development and certifications.
  •  Clear career growth opportunities supported by coaches and a motivating team environment.
  •  Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
  •  Prime office location at the World Trade Center, Barcelona, surrounded by the sea

Be inspired to be the best with our valuesA diverse and inclusive culture built on human values. We deliver an outstanding customer experience at every opportunity as a result of our commitment, passion, and dedication to excellence.Be part of something bigger than just a jobWe attract and retain the best people in the industry because we believe in providing an inclusive, supportive, and inspiring work environment for our teams around the world.Become part of a world-class teamAt Teleperformance, we believe that good is never good enough. That’s why we’re so committed to building the best teams and helping each employee achieve their full potential. Like these athletic champions, we are inspired to be the very best.We value employee well-beingWe know that happier, more satisfied employees perform better. We welcome and accept. Come as you are because we believe in you. There is beauty and strength in our diversity. We believe in the powe of people. Our people fuel innovation and bring human empathy and understanding to all that we do. We inspire and motivate. We inspire and motivate people to achieve more and make their mark on our business. Ready to join the team?

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