Your role:
Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.
Requirements
High School Diploma or Higher
Native/Fluent German;
Good level of English, C1;
Writing speed: 20 words per minute
Active Listening
Good Problem Solving Skills
Strong troubleshooting Skills
Benefits
Paid travel Expenses;
Health Coverage and Private Health Care;
Attractive Salary with performance bonus;
Working hours: 40h per week = is 8 hours per day / 5 days a weeks
Outsmarting Digital Skills Shortage with Global Recruiters and Algorithms.🏆Since 2014 Cross Border Talents has been converting more Companies and Candidates to international recruitment than any traditional recruitment company.
Be the first to apply. Receive an email whenever similar jobs are posted.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's