German Customer Service Specialist - Banking
TLDR
Be part of a fast-paced team supporting retail banking customers for an international US bank, focusing on high-quality customer service in a structured environment.
Looking for a role where your love for the German language and helping others plays a major factor? We are hiring on behalf of our client for the role of German Customer Specialist - On-site in Athens, Greece!
In this opportunity, you will be part of a fast-paced team, supporting retail banking customers for an international US bank in Europe. You will enjoy structured working hours and have the chance to grow within a professional BPO environment that is focused on delivering top-quality customer service.
Responsibilities
- Handle incoming and outgoing customer contacts via phone calls, email and chat in a professional and efficient manner
- Deliver outstanding service by understanding customer needs and resolving inquiries to ensure high satisfaction
- Build lasting relationships of trust with customers through clear, open, and engaging communication
- Provide accurate, complete, and timely information using the appropriate tools and systems
- Achieve individual and team performance targets, including call handling quotas and service standards
- Accurately document all customer interactions, process account-related requests, and maintain proper records
- Strictly adhere to communication guidelines, procedres, and policies especially when managing sensitive customer data
Requirements
- Fluency in German (C1 - C2)
- Very good command of English (minimum B2 level)
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Excellent communication and writing skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
Benefits
- 1.450€ Gross per Month
- 160€ in Meal Vouchers per Month
- 1.000€ Sign-in Bonus
- 500€ Anniversary Bonus
- Monthly Performance Bonus
- Health care benefits and numerous other discounts
- Continuous Training and access to Educational Platforms
- Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation
Benefits
Health Insurance
Health care benefits and numerous other discounts
Learning Budget
Continuous Training and access to Educational Platforms
Relocation package
Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation
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