Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.
Requirements
- Be at the forefront of the business, operating via telephone/email to support customers
- Establish positive engagement with the customers, build relationships and demonstrate fair treatment
- Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
- Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
- Provide guidance to customers on the availability of free money advice
- Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
Knowledge and skills:
- Experience in customer service, contact center experience is desirable
- Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
- Service oriented and problem solving mindset
- Patience and calmness in all situations
- Ability to work both independently and as a member of a team
- Desire and energy striving for excellence and quality within the business
- Native/ Proficient German skills
- English Language Skills (B2 level or above)
Benefits
- 14 competitive salaries
- ·Bonus: 10%-15% on monthly gross salary
- Ticket restaurant every month: 80 €
- ·Private Medical and Accident Insurance
- Accomodation and relocation pacakage
