About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
Our Leadership Proposition
Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.
The Role
Join Waterworks as a General Manager for our flagship Los Angeles showroom; including a satellite location in Brentwood plus Southern California territory. This is a dynamic leadership role responsible for driving revenue growth, profitability, and brand presence in one of our most high-profile markets.
As General Manager, you will lead a high-performing sales team, develop strategic business plans, and build strong relationships within the design and architecture community. Success in this role requires a blend of strategic leadership, operational excellence, and a client-first mindset that reflects the Waterworks brand.
Our Leadership Proposition
Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.
Responsibilities
Lead & Develop the Team
Coach and inspire a sales team to deliver exceptional results and client experiences.
Recruit, train, and develop talent for future growth.
Foster accountability and empower the team to resolve client issues with a servant-leadership approach.
Drive Market Performance
Own full P&L responsibility for the showroom and territory.
Implement strategies to position Waterworks as the leader in luxury bath and kitchen.
Oversee CRM, pipeline management, and reporting to ensure sales effectiveness.
Maintain showroom operations and uphold brand standards.
Build Client Relationships
Strengthen partnerships with key accounts and industry organizations.
Represent Waterworks at design events, networking groups, and client engagements.
Support the team in securing new business and expanding market share.
Other duties and accountabilities as assigned.
Requirements
Bachelor’s degree or equivalent experience.
7+ years in sales leadership within a luxury brand; 5+ years in inside/outside sales.
Proven ability to lead, motivate, and develop high-performing teams.
Strong negotiation skills and experience closing high-value deals.
Excellent communication and relationship-building skills.
Strategic thinker with a data-driven approach to decision-making.
Tech-savvy and comfortable with CRM systems and virtual client engagement.
Well-connected within the Los Angeles/Southern California design trade.
Knowledge of plumbing, tile, or construction is a plus.
Ability to travel up to 20% within the market and to HQ
This role has a base salary plus is eligible for a generous bonus plan.
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Waterworks may require physical requirements within its Showroom locations as follows:
Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.
Waterworks may require physical requirements within its Distribution Centers as follows:
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit, stoop, kneel, pull/push, climb and balance, and to be elevated up to 20 feet in the air on harnessed equipment. The employee must frequently lift and/or move up to 60 pounds, and occasionally lift and/or move up to 110 pounds with assistance from one other Associate and use of proper technique. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
