General Manager, Practitioners

Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team. What you’ll be doing   As a key member of the Customer and Commercial Leadership Team, this role leads and holds overall accountability for PEXA’s Group Practitioner function. Developing strong relationships across the industry with key partners and peak bodies as well as our key Practitioner Customer base. You are a strong influencer and advocate for this customer segment having proven industry knowledge and experience.   On a day-to-day basis, you’ll be responsible for:   Leading Enterprise Strategy & High-Performance Culture Drive strategic contribution across the Customer & Commercial Leadership Team, champion a high-performance and customer-centric culture, and build capability across people and systems focusing on continuous improvement.   Shaping and Execute the Practitioner Segment Strategy Develop and deliver the Practitioner segment strategy, grounded in deep market and customer insight, to achieve growth targets, expand product adoption and strengthen PEXA’s market position.   Building Strategic Customer & Industry Relationships Create and nurture strong partnerships with key Practitioner groups, major customers and governing bodies, proactively anticipating needs and driving advocacy for PEXA across the sector.   Delivering Commercial Growth & Operational Excellence Lead growth initiatives, manage sales pipelines, oversee contract delivery, and ensure commercial, legal and operational requirements are met while maintaining budget discipline.   Representing PEXA Across Industry Events & Communications Act as a key external representative at conferences, events and speaking opportunities; oversee event planning, external messaging and communications to enhance PEXA’s brand and reputation.   Driving Cross-Functional Collaboration & Customer Outcomes Work closely with product, technology and operational teams to resolve customer issues, improve service delivery, and ensure Practitioner needs are embedded across PEXA’s design and development processes.     What you’ll bring   Strategic Leadership & Executive Influence Proven ability to lead diverse, geographically dispersed teams; contribute to executive and board-level decision making; set OKRs and growth targets; and drive strategic planning in a scaling organisation.   Deep Practitioner Market Expertise Strong subject matter knowledge of the Australian Practitioner market (Lawyers, Solicitors, Conveyancers), including how these businesses operate and make decisions, along with experience facilitating workshops and engaging across regulatory, government and legal sectors.   Commercial & Growth Delivery Demonstrated success developing and executing revenue and growth plans, analysing trends, solving complex problems, promoting new concepts, and delivering measurable business results.   Relationship Building, Communication & Change Leadership Exceptional relationship management and stakeholder engagement skills, with the ability to influence at all levels, communicate succinctly, manage change, and build trust internally and externally.   Customer-Centric Operational Excellence Strong analytical capability, experience in account management or sales leadership, ability to translate insights into targeted solutions, facilitate project outcomes, and ensure customers receive high-quality engagement.