General Manager - Luxury Boutique Resort

Our client, a rapidly expanding luxury hospitality group, is seeking an exceptional General Manager for their exclusive boutique resort on Fire Island, New York. This is a unique opportunity to lead operations at an iconic destination, overseeing a vibrant portfolio that includes boutique hotel accommodations, multiple dining outlets, nightlife venues, and dynamic seasonal programming.

This year-round position requires a visionary leader who thrives in a fast-paced, seasonal environment and is passionate about delivering world-class guest experiences. You'll be responsible for managing all aspects of resort operations during the high season (approximately March–October) while living on-site, and contributing to strategic planning and supporting other locations during the off-season.

The ideal candidate will bring extensive luxury hospitality experience, strong multi-outlet operational expertise, and a deep understanding of inclusive, culturally sensitive service.

Key Responsibilities

Operational Excellence

• Oversee all day-to-day operations across multiple departments including Housekeeping, Food & Beverage, Recreation, Maintenance, and Nightlife venues
• Maintain exceptional service standards that exceed luxury hospitality benchmarks
• Conduct regular property inspections to ensure cleanliness, ambiance, and operational excellence
• Manage the development of new hotel construction and renovation projects on the property

Guest Experience & Programming

• Champion a culture of personalized, memorable service for every guest
• Curate and oversee seasonal programming including pool parties, live entertainment, and special events
• Proactively manage guest feedback to maintain outstanding reviews and drive repeat business
• Create unique experiences that showcase the destination's vibrant culture and community

Financial Management

• Develop and execute seasonal budgets, forecasts, and pricing strategies
• Manage high-volume operational costs to ensure alignment with financial targets
• Identify and capitalize on revenue growth opportunities through events, packages, and partnerships

Team Leadership & Development

• Lead, recruit, train, and mentor a diverse team of department heads and seasonal staff (approximately 60-70 employees during high season)
• Foster a collaborative, inclusive work environment focused on excellence and guest service
• Set clear performance standards and conduct regular evaluations
• Build and maintain a strong executive team of approximately 4 leaders

Sales, Marketing & Partnerships

• Collaborate with marketing teams to promote the property across digital and luxury hospitality networks
• Build relationships with tourism partners, corporate clients, and event organizers
• Host influencers, media, and VIP guests to showcase the property's unique offerings

Compliance & Safety

• Ensure full compliance with New York State labor laws, health and safety regulations, and hospitality standards
• Understand and manage J-1 visa and H-2B visa programs for seasonal staffing
• Implement emergency protocols and maintain property security

Requirements

• Extensive proven experience as a General Manager or Resort Manager in a luxury hotel or multi-outlet hospitality environment.
• Strong leadership and organizational skills managing multi-outlet operations (hotel, restaurants, nightlife venues)
• Demonstrated ability to thrive in a fast-paced environment while maintaining exceptionally high service standards
• Financial acumen with experience managing budgets, forecasts, and high-volume seasonal operations
• Excellent interpersonal and communication skills with a commitment to inclusivity and cultural sensitivity
• Strong problem-solving abilities and strategic thinking
• Willingness to live on-site during the season (approximately March–October) and work extended hours to ensure operational success
• Flexibility to support other resort locations during the off-season (November–February)
• Legal authorization to work in the United States

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field (equivalent experience considered)
• Spanish language proficiency (strongly preferred)
• Understanding of New York State labor laws and regulations
• Experience with J-1 and H-2B visa programs
• Familiarity with ADP Workforce, Microsoft Office Suite, and MICROS or other POS systems

Benefits

Salary Range: $100,000 - $1300,000 annually

Benefits Package:

• 401(k) retirement plan (available after 1 year of service)
• Four (4) weeks of paid vacation during the off-season, recognizing the significant time commitment during peak periods
• $100 monthly stipend for cellphone/wifi
• Housing accommodations provided on Fire Island during the season
• Potential for career growth within an expanding global hospitality group

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.

Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

Rhode Island: We do not request or require salary history from applicants.

Connecticut: We provide wage range information upon request or before discussing compensation.

New Jersey: We do not inquire about salary history unless voluntarily disclosed.

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Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.