The General Manager (GM) holds full responsibility and accountability for overseeing the operations, performance, team, and overall success of an assigned corporate-owned location. This leadership role requires a strategic approach to managing daily business activities, leading people, ensuring operational efficiency, and driving profitability while maintaining company standards and values.
A successful GM will prioritize the growth and development of their team. They foster a positive work environment by coaching, mentoring, and empowering our team members to reach their full potential. Through effective leadership, they cultivate a culture of collaboration, continuous improvement, high performance and belonging.
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
- Health insurance – Medical, Dental, and Vision
- PTO days and paid holidays
- 401K retirement plan with company match
- 40 hours/week with overtime potential
- Grow your career with us – many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Duties and Responsibilities:
- Provide a quality product and customer experience that meets California Closets Net Promoter Score (NPS) expectations.
- Respond positively and quickly to concerns that may impact a customer.
- Hire high-quality talent who can demonstrate appropriate skill and value alignment and, are self-motivated to ensure consistent customer satisfaction.
- Revenue (and corresponding royalty) growth and market penetration.
- Evaluate P&L line-item performance and ensure corrective action is taken to meet objectives and in alignment with benchmarks.
- Provide leadership through the use of the balanced scorecard, company meetings, and team building to drive performance.
- Identify business challenges and opportunities and incorporate strategies to improve efficiencies.
- Oversee and ensure safety standards meet OSHA compliance.
- Full compliance with all California Closets Company policies and procedures.
- Complete monthly trend and variance analysis according to AFP budget.
- Maintain general oversight and ensure the accuracy of records including PO Process, A/R, A/P, Inventory, etc.
- Develop capital expenditures and long-term obligations in accordance with policies and develop an annual marketing plan.
- Execute effective local marketing campaigns that adhere to corporate initiatives.
- Provide leadership, management, coaching, and regular Goal Setting and Review process (GS&R) of all direct reports.
- Develop and implement Annual Reward Plans (ARP’s) for all department heads with the approval of the Regional Vice President.
- Complete annual performance reviews and career counseling for employees following appropriate policies and procedures.
- Create and implement incentive plans for all employees with RVP approval.
- 7 or more years managing a manufacturing or warehouse facility.
- Bachelor’s degree in business, management, or a similar field
- A passion for developing individuals and teams.
- Strong communication, interpersonal, and presentation skills.
- Excellent time and project management abilities.
- Strong analytical skills and experience with financial projections and budget management.
- Strong leadership, mentoring, and management skills.
- Experience managing cross-functional areas and teams at various levels of the business.
- Experience operating an independent business or business unit.
Find us on Facebook, YouTube, and Instagram
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
