dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We’re looking for a Retail Client Manager who expects more from their career. It’s a chance to become a trusted partner to key Retail Clients, building relationships to define and deliver upon their strategic needs. It’s an opportunity to bring world leading customer data to life and make a real impact in driving change and growth for our client, and in turn grow the dunnhumby business.

What we expect from you:

-Build and own strong relationships with C‑level and senior stakeholders at the retailer.

- Expand dunnhumby’s network across the retailer’s value chain and act as a trusted, collaborative advisor, deeply understanding the retailer’s strategy, customers, and commercial priorities.

- Establish governance routines to ensure clear priorities, progress tracking, and two‑way feedback.

- Identify high‑value opportunities where dunnhumby can support the retailer and shape the workplan accordingly, overseeing and driving delivery of the client workplan to ensure measurable value.

- Spot upsell opportunities and support the full sales cycle through to contract.

- Collaborate across the broader dunnhumby team to present a unified, integrated approach to the client.

- Lead, coach, and performance‑manage the Retail Client team to deliver against account goals.

- Mitigate risks, demonstrate dunnhumby’s values, and ensure team members have the required skills and training

- Measure value delivery regularly, including ROI analytics and client impact surveys.

- Support contract renewal efforts and partner with the account lead to maximize renewal success.

- Stay informed on global retail trends and share insights with client stakeholders.

- Manage the account P&L, ensuring financial performance and value creation.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

General Client Manager

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