As a member of the ShipBob Team, you will...

Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

While we don't have any current openings, we invite you to submit your application for future opportunities.

Location: Remote - India

Role Description:

We are looking for a Principal Technical Program Manager (TPM) to drive execution and alignment across our Platform Engineering initiatives, including load testing, performance engineering, DevOps, and foundational infrastructure programs.

This role sits at the intersection of engineering execution and leadership strategy. You will work closely with multiple platform and product engineering teams, providing clear direction, strong program ownership, and crisp communication while serving as a trusted partner to senior engineering leaders and executives.

You will be responsible not just for tracking work, but for shaping programs, anticipating risks, unblocking teams, and ensuring platform investments translate into reliable, scalable systems.

This role reports to Sr Director, Software Development – Platform.

What you’ll do:

Define and drive program vision and strategy across engineering departments to support organizational goals such as large-scale, cross-team platform programs spanning load, regression, and performance testing, DevOps maturity, and infrastructure reliability.
Oversee the planning, execution, and delivery of complex technical programs, ensuring scalability, security, and performance.
Build and run cross-functional efforts through talent development, mentoring, and fostering collaboration.
Champion innovation by integrating emerging practices and spearheading experimentation in program management, leveraging AI and other new technologies.
Advocate for customer-centric approaches to deliver solutions that exceed expectations.
Set the tone for operational excellence by promoting best practices, metrics, and continuous improvement mechanisms.
Other duties/responsibilities as necessary.

Your role will include:

Strategic Leadership and Alignment: Align program goals with departmental and organizational objectives, defining objective success criteria and constraints. Influence technical and product direction for the department through thought leadership and cross functional collaboration.
Execution and Results: Actively track progress of large, complex projects, providing clear communication to stakeholders. Deliver programs on time and within scope, managing changes to scope, schedule, cost, and outcomes.
Operational Excellence: Decompose complex, ambiguous solution architectures into orchestrated services and components in collaboration with senior engineering leaders. Champion retirement of technical debt, incorporating KTLO and engineering excellence activities into departmental plans while balancing them with primary initiatives.
Cross-Functional Collaboration: Work closely with other product and engineering teams to manage dependencies and ensure alignment. Build consensus amid discordant views and drive informed decisions through stakeholder engagement.
Customer-Centric Focus: Maintain a relentless focus on customer needs, translating feedback into actionable program roadmaps that exceed expectations. • Crisis and Risk Management: Identify, analyze, and mitigate risks and issues impacting program success.
Manage emergent incidents by engaging teams, escalating effectively, and ensuring rapid resolution.

What you’ll bring to the table:

Bachelor's degree in computer science, Engineering, or a related field; advanced degree preferred.
At least six years of professional experience in technical program management.
At least two years of professional experience in conceptualizing and executing large-scale Platform initiatives.
Established expertise in managing large, distributed programs and delivering complex technical initiatives.
Deep understanding of modern software development practices, including Agile methodologies, DevOps, and CI/CD (Azure preferred).
Exceptional strategic thinking skills with the ability to link technical strategies to business outcomes.
Solid leadership and interpersonal skills, fostering collaboration, innovation, and a high-performance culture.

Perks & Benefits:

Medical, Term & Accidental Insurance
All Purpose Leave (casual & sick time): 12 days
Earned Leave: 15 days
Public Holiday: 12 days
Generous Maternity & Paternity Leave
Quarterly Wellness Day
Work From Home Allowance
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

(Future Opportunities): Technical Program Manager Lead

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