FreeBalance is seeking candidates to work on a project in Costa Rica as a Functional Consultant with Human Resources (HR) Implementation Background. This candidate must have expertise in Budget-training-Support. This is not a role human resources department, you are working within the implementation team.
Main Responsibilities
Implementation and Deployment: Lead the implementation and deployment of FreeBalance solutions related to Human Resources and Payroll, ensuring adherence to the company’s ISO 9001:2015 certified implementation methodology.
Client Engagement and Expectation Management: Manage customer expectations throughout the implementation process, advocating FreeBalance values, and promoting best practices in HR and payroll systems.
Business Requirements Analysis: Conduct thorough reviews of HR and payroll business requirements with customers and prepare detailed storyboards and process flows for client approval and sign-off.
Software Configuration: Configure and demonstrate FreeBalance software to map customer HR and payroll processes to the solution, ensuring accurate system setup and functionality.
Acceptance Testing: Develop and execute acceptance test plans, working with the client to validate and test the configured HR and payroll system, ensuring it meets their operational needs.
Training and Knowledge Transfer: Develop training materials and deliver user training courses, including ‘Train the Trainer’ sessions, tailored to the HR and payroll functions, ensuring the client fully understands and can effectively use the solution.
Project Management Support: Collaborate with the Project Manager to manage day-to-day project operations, ensuring project timelines, tasks, and quality deliverables are met on time and within scope.
Change Management: Guide the client through change management processes, providing support on how to best integrate and manage the FreeBalance solution within their existing HR and payroll frameworks.
Customer Support and Knowledge Sharing: Act as the primary technical contact for HR and payroll issues post-deployment, providing support and guidance to ensure smooth operation and addressing any client concerns.
Continuous Improvement and Feedback: Provide feedback to product management on HR and payroll-specific functionalities, contributing to future product enhancements based on client input and project outcomes.
Progress Reporting: Report progress regularly on all assigned tasks and deliverables to the Project Manager, ensuring transparency and proactive communication throughout the project lifecycle.
Collaboration and Milestone Achievement: Work closely with the Project Manager and other team members to ensure timely achievement of all project milestones, staying within budget.
Other duties as assigned.
Travel as required.
Qualifications:
Bachelor’s degree in Business Administration, Information Technology, or a related field, with extensive experience in HR and payroll systems implementation.
A minimum of 5 years of hands-on experience implementing ERP software, particularly in Human Resources and Payroll modules, with a deep understanding of functionalities such as payroll processing, benefits administration, and employee data management.
Extensive knowledge of public sector HR and payroll regulations, policies, and compliance requirements, ensuring proper system configuration to meet legal and procedural obligations.
Proven expertise in the implementation, customization, and deployment of HR and payroll software applications, with a focus on gathering and documenting requirements for system development and enhancements.
Prior experience configuring HR and payroll systems to align with client-specific needs, including optimizing system functionalities for improved efficiency and accuracy in HR operations.
A successful track record of collaborating with clients in HR departments, building strong relationships, and ensuring satisfaction throughout the implementation and support phases.
Ability to manage multiple tasks simultaneously, prioritize workload, and meet project deadlines while providing leadership in guiding clients through the implementation of HR and payroll solutions.
Strong analytical skills to diagnose issues, recommend solutions, and ensure optimal HR system performance, with the capacity to adapt to complex project environments.
Proficiency in both English and Spanish is essential, with excellent communication skills in both spoken and written forms, ensuring effective collaboration with diverse teams and clients.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.
