Transcarent is Hiring for a Full Time Health Coach I. This position will be Remote for applicants who are not close to our area offices. The position will be hybrid for applicants who are close to our area offices.
The scheduled working hours will be 10am to 6:30pm CST/11am to 7:30pm EST.
This position uses multiple platforms, strong critical thinking skills, problem solving skills, and high call volume.
Applicants who have experience in strong customer service support, medical customer service, retail, food industry (barista/servers), with strong de-escalation skills along with solving a problem and seeing it through, this position is for you!
Role overview
As a Health Coach I , who reports to the Health Coach Supervisor, is responsible for establishing trusting, supportive, collaborative relationships with patients and their families. Health Coaches build relationships with patients in a clinical setting, working alongside medical providers, other health coaches, and behavioral health specialists in a collaborative, empathetic team.
The Health Coach is at the helm of patient engagement, helping patients meet preventive, chronic, and acute healthcare needs alongside other key members of a collaborative Accolade Care team. Health Coaches foster a relationship with patients that meets them where they are at with their health needs, allowing them to be active participants in their healthcare journey while striving to promote healthy lifestyle choices and behaviors.
Our patients will have access to a dedicated Health Coach, Registered Nurse, "virtual first" primary care provider and/or virtual therapist. Each member of our team plays a vital role in keeping our patients happy and healthy. Our patients are more than the symptoms that they present to us with. We aim to understand their ultimate goals in life, set realistic care plans in place, and assist our patients in accomplishing them. Together we are stronger.
A day in the life…
Establish trusting relationships with patients
Accurately and confidently communicate with patients to help them take ownership of better managing their health
Communicate with patients across our platforms via in-app messaging, phone, and email and escalating patient needs to members of the AccoladeCare team as needed
Help patients understand the rationales behind proper management of their acute/chronic conditions and how they can manage them
Actively steer members to virtual first option, with expectation of directing to local in-person care as appropriate
Uncover barriers for patients that prevent them from obtaining needed care and work with the patient to address/overcome.
Accountable (in partnership with providers and AccoladeCare team) for continuity of care for patients pre and post vPCP visit additional monitoring, follow-up, and care coordination
Gain familiarity with chronic health conditions pertinent to targeted patient populations
Provide patient education on chronic disease management and collaboration with AccoladeCare nurse
Support the management of chronic conditions within the Health Coach scope
Support the PCP/provider of care in ensuring pertinent information is available to support a holistic patient encounter
Outbound calls to targeted eligible patients to engage them in being an active participant in their healthcare
Assist with the coordination of care across the continuum, such as: helping patients schedule their vPCP and/or in-person PCP appointment, assisting in the coordination of referrals to specialists or facilities for additional testing, and follow up on identified care plan items or referral results back to patients vPCP
Learn core insurance benefits and basic claims knowledge to facilitate care navigation
Present on areas of interest/expertise in health and wellness to team members and patients
Contribute to open team forums on problems and process improvements by listening, sharing input ideas, enacting decisions and plans
Help patients reduce and/or eliminate avoidable admits, Emergency Room usage & readmissions
Help patients avoid inappropriate health care usage and process errors
What we are looking for…
Health Coach certification is preferred
Should have prior experience in a service environment
Some clinical experience is preferred, i.e. EMT, MA, or CNA
Strong interpersonal communication skills with exceptional listening abilities required
Compassionate, kind and culturally competent
High level of working in collaboration
Display ability to work in multiple non integrated platforms
Strong written communication skills required
Who we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Transcarent is a health and care experience company that empowers individuals to take control of their health and well-being. By connecting users with a network of high-value providers and solutions, offering transparent information and guidance, and e...
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