Full Stack Software Engineer (Managed Services and Support)

This role sits within our Managed Services & Support function and is suited to a high mid to low senior full stack engineer who is comfortable working independently, diagnosing issues in live environments, and taking ownership of outcomes.

You’ll support and improve existing client platforms across frontend and backend systems, resolving incidents, fixing defects, and delivering small enhancements. While the focus is on post-launch support, this is still a hands-on engineering role that requires strong technical judgement and confidence working in production systems.

You won’t be expected to lead a team, but you will be trusted to manage your own work, communicate clearly with clients and internal teams, and make sound technical decisions.

Responsibilities

• Supporting live client applications across frontend and backend systems
• Investigating and resolving production issues, incidents and defects
• Making considered code changes to improve stability, performance and reliability
• Delivering small enhancements and iterative improvements to existing platforms
• Working with logs, monitoring and alerting tools to diagnose issues
• Collaborating with delivery teams during handovers and knowledge transfer
• Communicating clearly with clients around issues, fixes and progress
• Contributing to documentation, runbooks and support processes
• Identifying recurring issues and proactively suggesting improvements

About You

You’re a curious, practical full stack engineer who takes pride in building and maintaining reliable software. You’re comfortable working in production environments, enjoy solving real client problems, and approach debugging in a calm, methodical way.

You take ownership of your work, communicate clearly, and use sound technical judgement to deliver quality outcomes. You’re confident picking up unfamiliar systems and balancing priorities across multiple platforms.

• Solid experience working across frontend and backend systems in production
• Strong frontend skills, ideally with React and Next.js
• Experience working with SwiftUI
• Backend experience with Node.js, .NET, Java or similar technologies
• Confidence diagnosing issues using logs, monitoring tools and existing codebases
• Experience building and consuming APIs, and working with databases
• Experience with AWS and cloud-hosted applications
• A thoughtful, quality-first approach to making changes in live environments
• Clear communication skills and a client-focused mindset
• Exposure to Storyblok or Algolia (nice to have)
• Exposure to DevOps practices and tooling, such as Ansible (nice to have)

Life at Bilue

• People-first focus: We’re committed to delivering exceptional outcomes for our clients, but we know it starts with our people. You’ll join a values-led team that’s collaborative, curious, and genuinely cares about doing great work, together.
• Connection that counts: From monthly anchor days and team lunches to our annual offsite, we create intentional moments to connect, collaborate, and celebrate. These aren’t just fun perks — they’re part of how we work and grow together.
• Flexibility that works: We offer hybrid working, with 1–2 days per week in the office. It’s a balance that gives you the space to do your best work, while still creating time to connect and build strong relationships in person.
• Strong internal communities: We actively foster internal communities across tech, design, delivery, and beyond, giving you plenty of chances to connect, share knowledge, and learn from your peers.
• Opportunities to grow: We invest in your development with unlimited access to Go1’s learning library and support from our internal performance coach. Whether you want to deepen your technical skills or grow your leadership potential, we’ll back you.
• Flat structure, real impact: At Bilue, everyone’s voice matters. Our leadership team is hands-on and approachable, and we operate without unnecessary layers. We keep things open and transparent, and your ideas will be heard, no matter your title.

Bilue = Big + Blue Ocean. Are you ready to set sail? Apply now!

NB. This is a full-time position based in Sydney. To be considered, candidates must have unrestricted working rights in Australia.

We believe that having balanced and diverse teams is fundamental to our success. We welcome applicants of all backgrounds and experiences and are committed to fostering an inclusive environment where everyone feels respected and valued. We do not discriminate based on race, religion, national origin, gender identity or expression, age, sexual orientation, marital status, neurodiversity or disability status.