About HighLevel:
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role:
The traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end — from idea to prototype to production to scale.
You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.
What You'll Do:
End-to-End Product Ownership:
Translate business goals into working, deployable systems
Define architecture, workflows, and implementation plans
Ship and maintain production-grade systems — not demos or prototypes
Rapid Prototyping & Iteration:
Turn ambiguous ideas into working demos within hours or days
Prototype using code, AI tooling, automation, or low-code systems
Validate through experiments and real user feedback, then iterate to production quality
Build AI-Native Systems:
Design and orchestrate LLM agents, retrieval pipelines, workflow automation, memory layers, APIs, and guardrails. Build for resilience against hallucinations, model variability, and quality degradation over time
Design for Scale, Cost & Performance:
Reason through token consumption, inference cost, latency constraints, infrastructure scalability, and system resilience. The goal: systems that work efficiently at scale.
Operational Excellence:
Instrument systems with monitoring and telemetry
Build evaluation loops for continuous quality improvement
Automate workflows that increase engineering velocity
Maintain clear, repeatable documentation
Minimum Qualifications:
5+ years of software engineering experience
Demonstrated track record of shipping production systems
Strong systems thinking and logical reasoning
High ownership mindset; operates well with minimal supervision
Comfortable with ambiguity and fast iteration cycles
Experience with APIs, automation tools, or AI platforms
Ability to reason about infrastructure tradeoffs and system reliability
Preferred Qualifications:
Experience building LLM-based or AI-driven products
Familiarity with evaluation frameworks, monitoring, or instrumentation
Experience with data pipelines, analytics, or telemetry
Strong UX and front-end sensibility
Portfolio or GitHub showcasing deployed systems
Stack: React / Vue / Angular · Node.js / Python / Java
What Success Looks Like:
Consistently reduces cycle time from idea to production
Ships production-grade systems, not experiments
Balances quality, latency, and cost in system design
Builds evaluation loops that improve product performance over time
Why You'll Love Working Here:
Massive Impact: Your work directly affects millions of businesses worldwide
High Autonomy: We trust builders to own outcomes, not just tasks
Remote-First: Work from anywhere; we measure results, not hours
AI-Native Stack: Latest tooling to accelerate building and experimentation
Builder Culture: We value speed, ownership, clarity of thought, and execution
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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