Fulfilment Specialist - Sydney

Fulfilment Specialist

Full Time - Sydney

We are looking for… Hopefully, you! We’re looking for an experienced and confident Fulfilment Specialist to join our Fulfilment & Customer Support team at our Waterloo Head Office.

This role sits one level above our Fulfilment Coordinator and is ideal for someone with solid experience in logistics, fulfilment or customer operations who is ready to take greater ownership of delivery coordination, stock allocation and systems accuracy.

You’ll play a key role in ensuring fulfilment processes run efficiently day to day, working closely with Sales, Warehouse and internal stakeholders to support timely, accurate and well-coordinated order fulfilment.

The Fulfilment Specialist's key responsibilities will include:

• Manage end-to-end fulfilment for standard and high-volume orders
• Optimise delivery routes, scheduling and timelines to support operational efficiency
• Coordinate stock allocation and movements to ensure order readiness
• Monitor order progress and flag delays, risks or anomalies as required
• Act as a key point of contact for fulfilment-related enquiries and updates
• Maintain accurate data across ERP and fulfilment systems
• Support the development, documentation and continuous improvement of fulfilment SOPs
• Attend and contribute to WIP (Work in Progress) meetings, tracking order status and outcomes
• Provide guidance and day-to-day support to Fulfilment Coordinators
• Partner closely with Sales and Warehouse teams to ensure smooth handover and execution

Requirements

We need you to bring…

• 2+ years’ experience in fulfilment, logistics, warehouse operations or customer operations

• Strong understanding of delivery coordination and stock management
• High attention to detail and confidence working across ERP and inventory systems
• Clear, professional communication skills with internal teams and customers
• Ability to work autonomously and manage competing priorities
• A collaborative mindset and willingness to support team capability
• Strong organisational skills and a proactive approach to work
• Willingness and capability to build strong product knowledge through training and hands-on experience

Please note that we require full permanent working rights for this position.

Benefits

In return, we’ll give you… Perks, benefits and the space to grow. We offer comprehensive benefits and plenty of opportunities for career growth and development. This includes:

• Competitive salary aligned to experience
• A clear step up from coordinator level with increased responsibility and autonomy
• Opportunities to contribute to operational improvements and process efficiency
• Paid parental leave
• 50% staff discount on Eco Outdoor products
• Company-sponsored social events and team activities
• A culture of unbelievable hospitality (including an in-house barista coffee machine)
• Opportunities to give back through our Social Housing and Sustainability initiatives

OK, you want to know what you’re getting yourself into? Let us introduce ourselves.

Established in 2001 by expert minds from the landscape design and construction industries, Eco Outdoor is an Australian-founded global brand with showrooms in Australia, New Zealand and North America. We’re constantly experimenting, innovating and pushing creative boundaries, delivering the highest-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market.

We employ around 130 people across the globe, all of whom are dedicated to innovating, crafting and providing remarkable products and unbelievable hospitality to our clients and collaborators in the architecture and design space. We thrive on constant reinvention; regular development opportunities and a passionate culture grounded in connection and involvement.

We’re a tribe of collaborators, critical thinkers, problem-solvers and challenge-embracers, and we nurture our incredibly talented people to put their best foot forward every day. That starts with our core values – Be a Game Changer, Only Accept Awesome, Play as a Team, Be Curious, Get Fired up – which are deeply ingrained in our culture. Basically, we’re all about fostering an innovative, industry-leading, collaborative, creative, passionate team to reach their fullest potential. That’s good for humans and good for business.

If this sounds like your kind of gig…

We’d love to hear from you. If you need more information before you apply, check out our website, LinkedIn or Instagram. If you have questions those sites don’t answer, flick us a line at [email protected] unless you’re a recruitment agency, in which case: no, thanks. We’ve got this one covered.