Fulfilment Operation Manager - Outbound

About Bosta:  Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.  We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. About The Role! The Outbound Operations Manager is fully responsible for the end-to-end outbound process inside the warehouse, ensuring accurate, fast, and cost-efficient order fulfillment. This role owns picking, packing, dispatch readiness, productivity, quality, and SLA adherence, while leading supervisors and senior coordinators to deliver daily order targets without errors or delays. This is a hands-on leadership role focused on execution, discipline, and continuous improvement. Job Code: 2026FULF-014 Job Responsibilities

1. Outbound Operations Ownership

Own the full outbound flow: order release → picking → packing → handover to last mile

Ensure daily, weekly, and monthly outbound targets are achieved

Balance speed, accuracy, and cost across operations

Ensure all outbound orders meet SLA and cut-off time

Lead and manage Pick & Pack Supervisors

Ensure supervisors effectively manage Senior Coordinators and pickers/packers

Build a performance-driven culture with clear accountability

Handle workforce planning, shift scheduling, and coverage

Define and track productivity KPIs: Orders per picker/packer, Pick accuracy, Pack accuracy, Orders/hour and SLA adherence

Conduct daily floor reviews and performance follow-ups

Identify underperformance and execute corrective actions

Ensure strict adherence to picking and packing SOPs

Reduce mis-picks, damages, and packing errors

Ensure correct packaging materials are used (bubble wrap, flyers, labeling)

Work closely with Quality / SOP teams on audits and improvements

Enforce outbound SOPs consistently across all shifts

Identify bottlenecks and inefficiencies in outbound flow

Lead continuous improvement initiatives to increase throughput

Support implementation of new systems, tools, or layouts

Coordinate with Inbound, Inventory, and Warehouse Planning teams

Communicate risks, delays, or capacity issues early to management

Support client escalations related to outbound performance

Deliver daily and weekly outbound performance reports

Track trends in errors, productivity, and SLA breaches

Use data to drive decisions and staffing needs

Maintain discipline in system usage (WMS)

KPIs & Success Metrics

Orders shipped per day vs target

Pick & pack accuracy rate

SLA compliance (%)

Productivity per head

Damage & error rate

Cost per order (outbound)

Team attendance and turnover

Job Qualifications

5–8 years experience in warehouse or fulfillment operations

Strong experience managing pick & pack operations at scale

Proven people management experience (supervisors & floor teams)

Solid understanding of WMS, order flows, and warehouse KPIs

Strong problem-solving and execution mindset

Comfortable working in high-volume, time-sensitive environments